JEFFERY PRENTISS

• Jeery PrentissCustomer Service ProfessionalCurrently on the Cargo Customer Service Team, I would like to transion back to my roots to theReservaons Contact Center. I desire to assist individuals and groups in our reservaons call center.Experience Educaon2010 - Current NHC Cargo Customer Service Agent – United AirlinesElite Desk Specialist in our Cargo Contact Center. Providing excellence in customer service, using voice and email technologies to reach an average of 1,350 individual interacons with clients per month. Selling seven separate products and upselling when available to maximize revenue. Using individual contracts, company procedures and Federal and internaonal laws to verify shipment acceptance. Making all bookings using United Airlines and ground transportaon opons to ensure freight is shipped safely, on-me and arrives at the desnaon.IAH - Customer Service Agent – Connental / United Airlines2012 - Special Project – Airport Service Agent, Mergers Team – Worked airport support with ckeng and customer assistance. Worked with team members to ensure UA/CO customers could travel seamlessly during transion. Mastered ckeng systems to reissue ckets as needed.2009 - 2010 Controller – JBT CorporaonLed a team to complete complex projects within the airport facilies. Collaborated with City of Houston and Federal authories to keep baggage systems safe, secure, and funconal. Acvely worked with other vendors to resolve maintenance issues and parts logiscs. 1987 - 2008 Reservaons Service Agent - Connental AirlinesService Specialist for Group Sales and Recovery. Providing exceponal customer service to all our clients. Worked with high-revenue travel agencies and cruise lines. Assisted in contract negoaon and revised as necessary. Teamed with airport, pricing/revenue departments and others while maintaining the ability to negoate pricing decisions for customers in unusual 1973High School Diploma Skills Teamwork Professionalism Empathec Dependable Hard WorkingContact2410 Spring Dusk Ln Spring, Tx 77386281-780-3908
  jphoustonwolf01@yahoo.comShow original message
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