JEFFERY TUTSON
Katy
Summary
Seasoned Loan Resolution Specialist with comprehensive background in loan modifications, forbearance agreements, and repayment plans. Skilled at negotiating debt resolution options with clients while maintaining high customer satisfaction levels. Strengths include problem-solving skills, communication abilities, and knowledge of mortgage lending processes and regulations. Notable contributions include improving loan resolution processes to streamline workflow efficiency.
Resourceful Loan Resolution Specialist known for high productivity and efficiency in task completion. Specialize in negotiation, regulatory compliance, and customer service, ensuring smooth loan resolution processes. Excel in communication, problem-solving, and adaptability, enabling successful outcomes in challenging situations.
Overview
24
24
years of professional experience
Work History
Sr Loan Resolution Specialist
Members Choice Credit Union
Houston
04.2018 - Current
- Reviewed loan applications for compliance with credit union policies.
- Facilitated communication between members and internal departments regarding loan issues.
- Analyzed member financial information to determine loan resolutions.
- E-File petitions for legal actions to courts for pursuit of severely delinquent loans
- Handle all repossession of collateral or property from placing repossession orders to selling repossessed collateral
- Negotiate settlements for charged off accounts
- File CPI claims with insurance Skip claims to repossession damage claims
- Review credit disputes and update reports
- Collect on severely delinquent loans
- Create reports for potential loss
- Provide training to assure FDCPA and FCRA laws are followed
- Documented case notes and maintained accurate records in loan systems.
Sr Collections Supervisor
Blake Credit Union Services/ Members Choice CU
Houston
11.2008 - 04.2018
- Managed daily collections activities for client accounts.
- Assisted in resolving customer inquiries and disputes efficiently.
- Collaborated with team members to streamline collection processes.
- Supervise team of 6 people for collecting delinquent loans
- Collect severely delinquent loans
- Represent credit union in court proceedings for lawsuits filed by attorneys
- Train on FDCPA & FCRA Laws
- Provided support in training new staff on collections procedures.
Sr. Collections Specialist
Rollins, Inc
Atlanta
05.2001 - 06.2006
- Managed customer accounts to ensure timely collections and reduce outstanding balances.
- Collaborated with internal teams to resolve billing discrepancies and enhance client satisfaction.
- Developed payment plans for clients to facilitate debt repayment and improve cash flow.
- Analyzed account histories to identify trends and recommend proactive collection strategies.
Education
Some College (No Degree) - Rehabilitation Science
University of North Texas
Denton, TXSome College (No Degree) - Small Business Administration
Cedar Valley College
Dallas, TXSkills
- Loan compliance
- Debt resolution
- Credit analysis
- Repossession management
- Arbitration
- Legal process
- Settlement negotiation
Timeline
Sr Loan Resolution Specialist
Members Choice Credit Union
04.2018 - Current
Sr Collections Supervisor
Blake Credit Union Services/ Members Choice CU
11.2008 - 04.2018
Sr. Collections Specialist
Rollins, Inc
05.2001 - 06.2006
Some College (No Degree) - Rehabilitation Science
University of North Texas
Some College (No Degree) - Small Business Administration
Cedar Valley College