Jeffrey Alexander
Buffalo,NY
Summary
Insurance professional with 8 years of experience, adept at completing a diverse workload in a high volume. Strong knowledge of insurance processes and ability to communicate. Motivated to deliver highly accurate results to exceed business expectations and become a valuable employee.
Overview
9
9
years of professional experience
Work History
Auto Physical Damage Appraiser
GEICO, Government Employees Insurance
02.2023 - Current
- Coordinate with local body shops, rental companies, part suppliers, and customers to ensure the most efficient repair job possible.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accidents.
- Identify suspicious claims.
- NYS Damage Appraisal licensed.
Claims Representative
GEICO, Government Employees Insurance
01.2022 - 02.2023
- Worked productively in fast-moving work environment to process 30 claims per day.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other departments.
- Investigated and resolved coverage concerns to ensure claims were either paid or denied promptly.
Performance Monitoring Analyst
GEICO, Government Employees Insurance
09.2019 - 01.2022
- Monitored associate performance to ensure company quality standards were being met and reported results to management.
- Created new reports, to easily compare team performance for topics of importance in the department.
Auto Service Coach
GEICO, Government Employees Insurance
11.2017 - 09.2019
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Maintained up-to-date results and employee evaluations for human resources and management.
Auto Retention Specialist
GEICO, Government Employees Insurance
03.2017 - 11.2017
- Rolled out new rating structure for New Hampshire.
- Analyzed rating factors for multiple rating structures to identify pricing trends.
Auto Customer Service Associate
GEICO, Government Employees Insurance
03.2015 - 03.2017
- Offered advice and assistance to 50 customers per day, paying attention to individual needs or wants.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Experience endorsing customer policies.
- Obtained Property & Casualty license in NYS (expired June 2023).
Education
High School Diploma -
Lancaster High School
Lancaster, NY06.2009
Skills
- Customer service experience
- Auto insurance knowledge
- Adaptable
- Quick study
- Organized
- Easy to communicate with
Timeline
Auto Physical Damage Appraiser
GEICO, Government Employees Insurance
02.2023 - Current
Claims Representative
GEICO, Government Employees Insurance
01.2022 - 02.2023
Performance Monitoring Analyst
GEICO, Government Employees Insurance
09.2019 - 01.2022
Auto Service Coach
GEICO, Government Employees Insurance
11.2017 - 09.2019
Auto Retention Specialist
GEICO, Government Employees Insurance
03.2017 - 11.2017
Auto Customer Service Associate
GEICO, Government Employees Insurance
03.2015 - 03.2017
High School Diploma -
Lancaster High School
Similar Profiles
Jessica GreerJessica Greer
Telephone Claims Representative at GEICO, Government Employees InsuranceTelephone Claims Representative at GEICO, Government Employees Insurance
Julisa VillalobosJulisa Villalobos
Licensed Insurance Agent at GEICO, Government Employees InsuranceLicensed Insurance Agent at GEICO, Government Employees Insurance
Angela RossAngela Ross
Claims Adjuster at GEICO, Government Employees InsuranceClaims Adjuster at GEICO, Government Employees Insurance
STEVEN MORRISONSTEVEN MORRISON
SALES at GEICO, Government Employees InsuranceSALES at GEICO, Government Employees Insurance
Monique JacksonMonique Jackson
Behavioral Health Technician at Community Services For Every1Behavioral Health Technician at Community Services For Every1