Politics - Member of Larksville Borough Council over 24 years Luzerne County Party Leader
PIAA Sports Official for Football and Lacrosse
Golf - Member of Wyoming Valley Country Club
John Pekarovsky
Larksville,PA
Summary
Detail-oriented Auto Physical Damage Appraiser with strong industry software proficiency. Proven ability to estimate repair costs accurately and prepare comprehensive reports, ensuring quality claims management and enhanced customer service.
Results-driven Auto Physical Damage Appraiser with proven damage assessment expertise and claims handling experience. Committed to enhancing customer satisfaction through effective communication and problem-solving abilities.
Dedicated professional with extensive experience in the insurance industry, adept in claims processing and technical report writing. Known for mentoring teams to excel in customer service and streamline claims workflows, leading to improved operational efficiency and client satisfaction.
A results-driven professional prepared for auto physical damage appraisal roles. Known for precise damage assessments and delivering accurate estimates. Collaborative team player focused on achieving optimal outcomes and adapting to evolving demands. Proficient in damage evaluation, report preparation, and customer communication.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Auto Physical Damage Appraiser
Pompey Collision & Autobody
Kingston, PA
03.2025 - Current
- Assessed vehicle damage to determine repair costs and insurance liability
- Collaborated with repair technicians to ensure accurate estimates and timely service
- Prepared detailed reports documenting findings and recommendations for claims processing
- Utilized industry-standard software for estimating repairs and managing claims efficiently
- Communicated effectively with clients to explain appraisal processes and outcomes
Marketing Representative
Progressive Insurance Companies
Scranton, PA
04.2023 - 02.2025
- Developed and executed targeted marketing campaigns to promote insurance products and services.
- Collaborated with cross-functional teams to enhance customer engagement strategies and improve retention rates.
- Analyzed market trends and competitor activities to identify opportunities for product positioning.
- Assisted in creating compelling content for digital platforms, increasing brand visibility and audience reach.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Mentored junior staff members, providing guidance on best practices to improve their skillsets and overall team contributions.
Insurance Claims Manager
Progressive Insurance Companies
Scranton, PA
08.1993 - 02.2023
- Trained and mentored junior staff on best practices for claims handling and customer service excellence.
- Oversaw compliance with regulatory requirements, ensuring organizational adherence to industry standards.
- Facilitated training workshops aimed at enhancing team skills in conflict resolution and negotiation techniques.
- Spearheaded initiatives that improved claim resolution timelines while maintaining high quality of service delivery.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
Education
High School Diploma -
Wyoming Valley West High School
Plymouth, PANo Degree - Pre-Pharmacy
East Stroudsburg University of Pennsylvania
East Stroudsburg, PANo Degree - General Studies
Luzerne County Community College
Nanticoke, PASkills
- Damage assessment expertise
- Industry software proficiency
- Claims handling experience
- Technical report writing
- Vehicle inspection proficiency
- Estimating repair costs
- Professionalism and ethics
- Parts ordering
- Claims processing
- Vehicle inspection
- Repair planning
- Cost estimation
- Labor costing
- Claims process explanation
- Customer service
- Problem-solving abilities
- Time management
- Insurance policy knowledge
Certification
- ICAR Training - 1997
- Licensed PA Physical Damage Appraise - Since 1993
- Claims Law - (1994 to 1996)
Interests
Timeline
Auto Physical Damage Appraiser
Pompey Collision & Autobody
03.2025 - Current
Marketing Representative
Progressive Insurance Companies
04.2023 - 02.2025
Insurance Claims Manager
Progressive Insurance Companies
08.1993 - 02.2023
High School Diploma -
Wyoming Valley West High School
No Degree - Pre-Pharmacy
East Stroudsburg University of Pennsylvania
No Degree - General Studies
Luzerne County Community College