Jeffrey Ambrose
Software Trainer
Carrollton,GA
Summary
Dynamic Senior Clinical Applications Specialist with a proven track record at United Digestive, enhancing patient care through effective clinical education and optimized software functionality. Skilled in health information privacy compliance and fostering strong client relationships, I excel in delivering tailored solutions and ensuring seamless product implementations while mentoring teams for improved performance.
Experienced with clinical software implementation and optimization. Utilizes strong technical skills to ensure seamless integration and user satisfaction. Track record of fostering team collaboration and achieving operational efficiency.
Overview
15
15
years of professional experience
Work History
Senior Clinical Applications Specialist
United Digestive
09.2014 - 03.2024
- Conducted product training and application support in on-site office settings or via web session for healthcare professionals.
- Contributed to product development through the provision of valuable insights gained from interactions with healthcare professionals, resulting in more user-friendly applications.
- Enhanced team communication by conducting regular status update meetings, fostering a collaborative environment that encouraged problem-solving and innovation.
- Mentored new team members, contributing to their professional growth by sharing best practices and offering guidance on complex issues.
- Reduced troubleshooting time by developing and maintaining detailed documentation of clinical applications processes and protocols.
- Streamlined medical device implementation by conducting thorough evaluations and ensuring compatibility with existing systems.
- Supported workflow analyst and product manager in product definition process to contribute customer workflow information.
- Enhanced patient care by providing comprehensive clinical application training to healthcare professionals.
- Developed strong relationships with key opinion leaders in the field, fostering collaboration between our organization and other thought leaders in the industry.
- Optimized software functionality by working closely with development teams to identify user requirements and recommend enhancements based on feedback from healthcare professionals.
- Facilitated smooth product rollouts through effective change management strategies that addressed potential concerns and resistance among endusers.
- Provided exceptional customer service by establishing trust-based relationships with clients, allowing for open communication channels during support calls.
- Developed application quick guides, video tutorials and user guides.
Implementation Specialist
Greenway Medical Technologies
05.2009 - 09.2014
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
Education
High School Diploma -
Jonesboro High School
Jonesboro, GASkills
- Health Information Privacy Compliance
- Patient safety
- Virtual Assistance
- Clinical expertise
- Performance Evaluation
- Process Efficiency Improvement
- Application Installation
- Customer consultations
- Client Training
- Clinical Education
- Effective Product Showcases
- Technical Implementation
Timeline
Senior Clinical Applications Specialist
United Digestive
09.2014 - 03.2024
Implementation Specialist
Greenway Medical Technologies
05.2009 - 09.2014
High School Diploma -
Jonesboro High School
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