JEFFREY ANDREWS
Clarksburg
Summary
Solution-focused IT Specialist known for high productivity and efficient task completion. Skilled in network security, data analysis, and cloud computing management. Excel in problem-solving, teamwork, and adaptability, ensuring seamless technology integration and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist/Technical Support
Teksystems
Fairmont
10.2025 - Current
- Managed IT asset inventory and ensured equipment was up to date.
- Collaborated with teams to troubleshoot network connectivity issues.
- Installed and configured hardware and software for new employees.
- Participated in project meetings to discuss IT infrastructure improvements.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
SOC Analyst
GEM Technologies
Clarksburg
10.2025 - 01.2026
- Monitored security alerts and incidents for timely response.
- Analyzed network traffic for potential threats and vulnerabilities.
- Investigated security breaches and documented findings for future reference.
- Developed incident response plans for effective threat management.
- Analyzed logs from various sources including web servers, application servers, databases, IDS and IPS systems. for possible security breaches.
- Responded promptly to any reported issues or alerts related to system or network security.
IT Specialist/Computer Helpdesk Technician
Mantech
Clarksburg
04.2025 - 08.2025
- Provided technical support and troubleshooting for hardware and software issues.
- Administered system updates and security patches across multiple platforms.
- Collaborated with teams to implement new technology solutions effectively.
- Installed operating systems, applications, patches, updates. as needed.
- Created user accounts, set up permissions, and monitored system security.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
On Site Tech Support/Help Desk
Fit Technologies
Clarksburg
05.2024 - 11.2024
- Built and maintained relationships with clients and other team members.
- Install, maintain, and repair, desktop hardware, network equipment and PC peripherals.
- Provide detailed progress updates in a timely and accurate manner.
- Perform routine maintenance following company and vendor standards while working to ensure physical cabling infrastructure meets desired standards.
IT Specialist/Scrum Master
Fusion Technology LLC
Bridgeport
05.2023 - 11.2023
- Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Coached teams in Agile practices and provided necessary training to create a positive mindset to Agile methodologies.
- Planned Agile best practices and encourage team cohesion, overcoming impediments, and hurdles to productivity.
- Worked to maintain a HIPAA compliant database using SQL and Azure.
- Led sprint reviews and planning meetings to promote full team engagement.
Operations Engineer Remote
TBI Imaging Associates
11.2021 - 05.2023
- Managed a large HIPAA compliant database and ensure proper security measures are being maintained.
- Handle direct interactions between the company and clientele, established and maintained accounts within my purview.
- Managed collections and accounts receivable.
- Gather and monitor company metrics and KPI's, ensuring that they can be effectively used for large-scale company-wide initiatives.
- Help ensure a smooth rollout of any changes to the company's business model or value proposition.
Application Development Product Manager
Fairmont State University
08.2020 - 05.2021
- Project Management program scheduler responsible for helping our programmer with questions, testing the software application, and managing meetings for the team.
- Cultivating effective relationships with internal and external sponsors.
- Developing weekly presentations and binder updates to fit sponsor requirements.
Retail Sales Associate
JCPenney
08.2019 - 10.2020
- Ensuring that customers receive an excellent experience through direct sales, with prompt and courteous service.
- Assisting customers with questions, needs and purchases.
- Attending weekly sales meetings.
- Cultivating effective relationships with internal and external customers.
Education
Bachelor of Science - Information System Management & Business Administration
Fairmont State University
Fairmont, WV01.2021
Skills
- Network troubleshooting
- Security analysis
- IT asset management
- Software installation
- Technical support
- Cybersecurity practices
- Agile methodologies
- Project management
- Team collaboration
- Problem solving
- Troubleshooting
Certification
PSM1 Certification, Top Secret Clearance
Timeline
IT Specialist/Technical Support
Teksystems
10.2025 - Current
SOC Analyst
GEM Technologies
10.2025 - 01.2026
IT Specialist/Computer Helpdesk Technician
Mantech
04.2025 - 08.2025
On Site Tech Support/Help Desk
Fit Technologies
05.2024 - 11.2024
IT Specialist/Scrum Master
Fusion Technology LLC
05.2023 - 11.2023
Operations Engineer Remote
TBI Imaging Associates
11.2021 - 05.2023
Application Development Product Manager
Fairmont State University
08.2020 - 05.2021
Retail Sales Associate
JCPenney
08.2019 - 10.2020
Bachelor of Science - Information System Management & Business Administration
Fairmont State University