Jeffrey Barness
Dayton,OH
Summary
Operations Manager with a strong history of optimizing workflows and increasing productivity. Skilled in process improvement, compliance monitoring, and enhancing customer satisfaction. Focused on driving operational efficiency and implementing strategic plans.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Blue Chip 2000
Cincinnati, Ohio
03.2022 - Current
- Optimized daily operations to enhance workflow and productivity.
- Coordinated resource allocation and scheduling across multiple teams.
- Implemented process improvements to boost operational efficiency and minimize waste.
- Oversaw inventory management, ensuring adequate supply levels and proper organization.
- Monitored compliance with company policies and industry regulations throughout operations.
- Resolved customer complaints promptly, maintaining high levels of satisfaction.
- Conducted root-cause analysis to identify deficiencies and address issues effectively.
- Collaborated with management on strategic planning initiatives for organizational growth.
Regional Manager
KBS
Oceanside, California
06.2015 - 03.2022
- Oversaw regional operations, ensuring adherence to company policies and legal standards.
- Coordinated staff training sessions to elevate customer service proficiency across teams.
- Facilitated communication between regional teams and corporate leadership to streamline operations.
- Resolved customer complaints effectively, maintaining high satisfaction rates.
- Established performance goals, objectives, and standards for all regional personnel.
- Identified new business opportunities through market research and analysis of industry trends.
- Monitored team progress towards objectives established by executive management.
- Evaluated customer feedback to refine company processes for enhanced service.
Operations Manager
Prestige Maintenance USA
Plano, Texas
04.2011 - 06.2015
- Streamlined daily operations to enhance workflow and boost productivity.
- Trained staff on safety protocols and operational best practices.
- Implemented process improvements to optimize efficiency and minimize waste.
- Oversaw inventory management to ensure adequate supply levels and organization.
- Monitored compliance with policies and industry regulations during operations.
- Supervised employee workflows to maximize productivity and uphold quality standards.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Established employee recognition practices to improve morale and communication.
Education
GED -
Winona Sr High
Winona, MN05-1984
Skills
- Operations management
- Process optimization
- Inventory control
- Compliance monitoring
- Resource allocation
- Customer relationship management
- Decision-making
- Project management
Certification
Osha 10 hour
Timeline
Operations Manager
Blue Chip 2000
03.2022 - Current
Regional Manager
KBS
06.2015 - 03.2022
Operations Manager
Prestige Maintenance USA
04.2011 - 06.2015
GED -
Winona Sr High