Jeffrey Bergeron
Perris,CA
Summary
Dynamic and experienced Client Service Associate with over 10 years in customer service and support. Skilled in empathetic communication, problem solving, and cash handling, driving customer satisfaction and operational efficiency. Recognized for strong organizational skills and ability to engage effectively with diverse clientele.
Overview
2023
2023
years of professional experience
Work History
Overnight Assistant Manager
76 Gas Station
Temecula, California
03.2018 - 08.2022
- Managed cashier duties for diverse overnight customer base, ensuring accurate transactions and customer satisfaction.
- Executed opening, closing, and shift change functions daily to uphold operational standards.
- Educated new employees on company policies and procedures.
Owner/Registered Massage Therapist
Self Employed Services
Temecula, California
2004 - 2014
- Provided massage services using safe, appropriate, and effective techniques.
- Engaged clients in meaningful conversations to identify needs and tailor services accordingly.
- Strengthened client relationships through attentive and responsive customer service.
- Created and executed strategies that enhanced customer satisfaction and fostered loyalty.
Customer Service Manager
Walmart
Temecula, California
2009 - 2013
- Managed customer inquiries, ensuring timely resolution and high satisfaction rates.
- Trained team members on customer service protocols and best practices.
- Assisted in developing training materials for new customer service representatives.
Cashier and Sales Associate
Circle K / Valero Gas Station
Temecula, CA
2006 - 2009
- Processed customer transactions efficiently in high-volume, fast-paced environment.
- Ensured cleanliness and organization of cashier area and store front to enhance customer experience.
Customer Service Specialist
Albertsons
Carlsbad, California
2005 - 2006
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries.
- Handled returns and exchanges following company policies and procedures.
Education
Certified Massage Therapist, Cert #26887 - Massage Therapy
California Massage Therapy Council
Sacramento, CA01-2011
Massage Therapy Certification - Massage Therapy - Over 600 Clinical Hours
Berkshire Community College
Pittsfield, MA01-2004
Associate of Arts - Fine Arts
Harrisburg Community College
Lebanon, PA01-2001
Skills
- Customer service and support
- Cash handling expertise
- Empathetic communication
- Operational management
- Attention to detail
- Problem solving
- Conflict resolution
- Policy enforcement
- Complaint handling
Timeline
Overnight Assistant Manager
76 Gas Station
03.2018 - 08.2022
Owner/Registered Massage Therapist
Self Employed Services
2004 - 2014
Customer Service Manager
Walmart
2009 - 2013
Cashier and Sales Associate
Circle K / Valero Gas Station
2006 - 2009
Customer Service Specialist
Albertsons
2005 - 2006
Certified Massage Therapist, Cert #26887 - Massage Therapy
California Massage Therapy Council
Massage Therapy Certification - Massage Therapy - Over 600 Clinical Hours
Berkshire Community College
Associate of Arts - Fine Arts
Harrisburg Community College