Abelinio Acosta
Montour Falls,New York
Summary
Proven leader at Wegmans, adept in customer service and policy enforcement, enhanced team productivity and customer satisfaction through innovative solutions and effective communication. Skilled in employee training and safety, achieving significant improvements in service delivery and operational efficiency.
Reliable and resourceful, with knack for problem-solving and managing tasks effectively. Well-versed in operational procedures and safety protocols, complemented by strong organizational and communication skills. Capable of enhancing team efficiency and ensuring smooth operations during overnight shifts.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Overnight Assistant Manager
Wegmans Family Food Markets
09.2022 - Current
- Trained new team members on company policies, procedures, and best practices to ensure consistent service delivery.
- Increased customer satisfaction with quick resolution of complaints, thorough follow-ups, and implementation of feedback-driven improvements.
- Streamlined communication between day shift and overnight teams by regularly updating shared logs and attending daily handover meetings.
- Implemented effective merchandising techniques to maximize sales opportunities while maintaining a visually appealing store layout.
- Created nightly shift task lists to assign duties to each employee.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Overnight Scratch Bakery
Wegmans
01.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Dairy Deparment Cordinator
Wegmans
11.2015 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Education
High School Diploma -
Finger Lakes Community College
Canandaigua, NY01-1994
Skills
- Customer service focus
- Health and safety
- Employee training
- Policy enforcement
- Time management
- Customer service
Timeline
Overnight Assistant Manager
Wegmans Family Food Markets
09.2022 - Current
Overnight Scratch Bakery
Wegmans
01.2018 - Current
Dairy Deparment Cordinator
Wegmans
11.2015 - Current
High School Diploma -
Finger Lakes Community College
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