Jeffrey Byrd
Blue Springs,MS
Summary
I have had two very different jobs, and have excelled equally at both. With Hope Transportation I achieved significant cost savings through effective negotiation and relationship building, enhancing client satisfaction and retention. Doubling the revenue on my accounts each year.
With Ashley Furniture, I had the highest efficiency numbers across all 3 shifts for many of my last years there. There is nothing I can not do. I can solve a rubix cube in about 90 seconds, and most of the furniture in my house I built in my garage. I am a jack of all trades, and I learn quickly.
Overview
15
15
years of professional experience
Work History
Freight Broker
Hope Transportation
06.2021 - Current
- Monitored market and negotiated rates based on trends.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Contacted existing customers to update accounts and confirm deals.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Collaborated with sales teams to identify new business opportunities and grow existing accounts.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Built working relationships with clients to foster loyalty and encourage repeat business.
CNC Router Operator
Ashley Furniture Inc
08.2010 - 06.2021
- Improved job completion rates by effectively managing multiple projects simultaneously.
- Optimized machine performance with routine maintenance, resulting in decreased downtime.
- Streamlined workflow processes, enabling faster project turnaround times without sacrificing quality.
- Expedited production times by quickly troubleshooting and resolving operational issues.
- Consistently met deadlines under high-pressure environments through effective time management and prioritization skills.
- Contributed to cost savings initiatives by identifying opportunities for process improvements and implementing changes accordingly.
- Mentored junior operators, sharing knowledge and expertise to strengthen overall team capabilities.
- Identified and replaced broken or worn tools and made tool offsets.
- Completed production and quality logs to document and track activity.
- Prepared and set up machine systems for daily operation and adhered to production goals.
- Adhered to safety procedures and regulations during CNC lathe operations.
- Maintained CNC lathe via established preventive maintenance schedules.
- Properly loaded and unloaded materials in and out of machines.
- Ran multiple CNC machines simultaneously to increase production capacity.
- Moved finished work to correct staging area for disposition.
- Instructed new employees on operation of CNC machines.
- Performed periodic maintenance and repairs on CNC machines.
- Input instructions for machine operations based on specifics of work orders.
- Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
Education
Associate of Arts - Engineering
Itawamba Community College
Fulton, MS05-2014
Skills
- Customer engagement
- Transportation regulations
- Data entry
- Cold calling
- Price quoting
- Analytical thinking
- Relationship building
- Effective communication
- Organizational skills
- Problem-solving
Timeline
Freight Broker
Hope Transportation
06.2021 - Current
CNC Router Operator
Ashley Furniture Inc
08.2010 - 06.2021
Associate of Arts - Engineering
Itawamba Community College
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