Jeffrey Cabrera
Washington,DC
Summary
Dedicated Wait Staff Member experienced in delivering exceptional customer service in fast-paced restaurant environments. Enhanced guest satisfaction through strong relationship-building, effective communication, and quick problem resolution. Demonstrated ability to manage tables efficiently and adapt to high-pressure situations, ensuring memorable dining experiences.
Overview
8
8
years of professional experience
Work History
Wait Staff Member
Supreme
Washington
06.2024 - 02.2025
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in maintaining cleanliness and organization of the dining area.
- Collaborated with kitchen staff to ensure timely food delivery. Crowd awareness all around.
- Resolved customer complaints with professionalism and care.
- Maintained knowledge of menu items to answer customer inquiries effectively.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
Bartending
Privately Hired
Washington, DC
07.2020 - 01.2024
- Assigned tasks and trained new staff members in bartending techniques, liquor laws, safety procedures, and responsible alcohol service.
- Conducted regular maintenance checks on bartending equipment.
- Conducted training sessions for new bartending staff members on topics such as customer service and liquor laws.
- Assisted in training new staff members in bartending techniques and procedures.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Stocked bar counter with glasses, ice cubes and other supplies required for bartending activities.
- Maintained a clean working environment by washing glassware, utensils, and equipment used for bartending.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Construction Worker
Genesis Inc
Spencerville, MD
06.2017 - 08.2017
- Operated heavy machinery to assist with construction tasks.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to complete assigned projects efficiently.
Education
Sherwood High School
Olney, MDFreestate Academy
Skills
- Customer service
- Food delivery
- Order management
- Event coordination
- Staff training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Portuguese
Limited
Timeline
Wait Staff Member
Supreme
06.2024 - 02.2025
Bartending
Privately Hired
07.2020 - 01.2024
Construction Worker
Genesis Inc
06.2017 - 08.2017
Sherwood High School
Freestate Academy