Jeffrey Castanon
Chino,CA
Summary
Logistics and Operations Leader with 20 years of honorable military service managing global distribution, transportation, and warehouse operations. Proven track record of leading cross-functional teams, optimizing 3PL partnerships, and driving process improvements to enhance speed, quality, and customer experience. Adept in project management, onboarding new logistics capabilities, and applying root cause analysis to improve performance. Recognized for building resilient teams, improving operational efficiency, and aligning logistics functions with strategic business goals. Experienced in high-pressure, deadline-driven environments with a strong commitment to excellence and mission success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
WAREHOUSE OPERATIONS MANAGER
United States Marine Corps
11.2017 - 02.2023
- Managed 68 personnel and the day-to-day shipping and receiving operations, overseeing more than 5,000 cargo items daily for both domestic and international shipments
- Reviewed and prepared workflows, staffing requirements, space allocations, equipment layouts, and action plans that met Marine Corps standards for productivity, quality, and customer service
- Developed and implemented plans for distribution activities emphasizing on technological solutions for sustainability, dynamic distribution networks and warehouse renovations
- Identified and resolved functional, operational, and administrative deficiencies within the shipping and receiving section to maximize the overall efficiency of the Distribution Management Office
- Implemented supplemental cargo tracking methods which optimized visibility of receipt to delivery times for all cargo processed through the Materiel Distribution Center
WAREHOUSE SUPERVISOR
United States Marine Corps
02.2014 - 11.2017
- Provided guidance and direction while managing and evaluating all functional areas within the shipping and receiving section in order to enhance daily operations
- Analyzed invoices, work orders and consumption reports for accuracy and certified payments for 3 centralized billed accounts worth over 38 million dollars
QUALITY CONTROL AND PERSONAL PROPERTY SUPERVISOR
United States Marine Corps
07.2009 - 02.2014
- Oversaw and managed the Quality Control section, ensuring accurate and on time payments were made to Department of Defense contracted carriers for military and civilian moves within the US and overseas
- Directed and coordinated the movement of personal property for military and civilian personnel, ensuring compliance with military regulations and federal laws, which optimized the relocation process and minimized property loss or damage
- Identified shortfalls and rewrote the Standard Operating Procedures for the Quality Control Section, resulting in a cost savings to the government of 130,000 dollars for erroneous payments made to carriers
- Provided high-quality customer service by advising military members and their families on personal property entitlements, shipment statuses, and claims procedures, improving customer satisfaction and streamlining the relocation process
- Managed Lines of Accounting for personal property shipments, ensuring fiscal integrity and compliance across all branches of the U.S. Department of Defense, including military and civilian relocations, thereby enhancing financial accuracy and operational efficiency
Education
Associate of Arts - Business Administration
Mt. San Antonio College
Walnut, CA06-2026
Skills
- Global Distribution Management
- 3PL Operations & Integration
- Process Improvement & Lean Logistics
- Transportation Procurement & Route Optimization
- Project Management
- Data Analysis & Root Cause Problem Solving
- Cross-Functional Team Leadership
- Strategic Initiative Planning
- Microsoft Office (Advanced)
- Customer Service Skills
- Leadership & Staff Development
- Quality Control Analysis
- Communication Skills
- Operations Management
Certification
- Secret Clearance
- Resident Career Leadership School USMC
- Anti-Terrorism Officer Basic School
- Senior Enlisted Joint Professional Military Education II
- Certified Air Deployment Planner
- Resident Sergeant Leadership School USMC
- Resident Advanced Leadership School USMC
- Senior Enlisted Joint Professional Military Education I
- Hazardous Material Certifier
Timeline
WAREHOUSE OPERATIONS MANAGER
United States Marine Corps
11.2017 - 02.2023
WAREHOUSE SUPERVISOR
United States Marine Corps
02.2014 - 11.2017
QUALITY CONTROL AND PERSONAL PROPERTY SUPERVISOR
United States Marine Corps
07.2009 - 02.2014
Associate of Arts - Business Administration
Mt. San Antonio College
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