I enjoy gunsmith and other firearm related interests
Cooking BBQ and spending time with family
Jeffrey Castillo
Springtown,TX
Summary
Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pawnbroker
Purple Heart Pawn & Gun
11.2023 - 12.2024
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on Firearms, Jewelry, Tools and Household Goods after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
- Assisted customers in purchasing the correct item for them wether it was computers, tools and firearms, completed the appropriate Federal paperwork for firearms.
Bench Assistant Store Leader
RangeUSA
05.2023 - 11.2023
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers in firearm purchases including keeping accurate Federal forms 4473 records.
Assistant Manager
Uncle Money Pawn
05.2019 - 05.2023
- Assisted customers with pawns and sales including pricing research
- Processed and cleaned daily forfeited items, including merchandising of shop floor
- Processed ATF form 4473 for all appropriate gun acquisitions and dispositions including utilizing a two person check to ensure accuracy
- Performed monthly firearm audits
- Working relationship with many gun wholesalers to acquire new merchandise, including appropriate pricing research
Shop Manager
Cash America Pawn
09.2014 - 05.2019
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Conducted monthly pawn and firearm audits as well as ATF 4473 form audits for accuracy and accountability.
Range Safety Officer
Triple C Range
01.2013 - 01.2016
- Worked as a Range Safety Officer for overnight matches at Triple C Ranch in Cresson, Texas
- Was responsible for the safety of the shooters and the “on-deck shooters”
- My sole focus while the shooter was on the stage was to make sure he/she did not break the180 degree plane at any time and make sure they did everything in a safe manner.
- Enforced range rules and removed users for repeat or critical violations.
Gun Counter Manager
Cabela’s
04.2012 - 09.2014
- Supervised Gun Counter Leads and Outfitters
- Worked with all outfitters to ensure they knew financial goal for the day, week, and month
- Worked with the Lead to ensure all outfitters follow all policies and procedures of Cabela's
- Oversaw the staffing and execution of monthly and bi-yearly firearms audits
- Worked with the Lead to clear any discrepancies
- Processed ATF form 4473 for all appropriate gun acquisitions and dispositions including utilizing a three person check to achieve 100% accuracy
- Developed weekly schedules for 50+ outfitters (80+ during the holiday season)
- Traveled to new stores to train outfitters in ATF compliance
- Increased sales 15% 2 years in a row
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and coached employees for future opportunities
- Ensured outfitters provided the legendary customer service in which Cabela’s is known for
- Worked manager-on-duty shifts for entire store including opening and closing following the guidelines that were set forth
Skills
- Staff management
- Sales team training
- Relationship building
- Sales coaching
- Motivational skills
- Product knowledge
Certification
OCCC License (Pawn Brokers License)
Training
Completed pistol1, pistol2 and long range rifle courses with Dan Sanderford at VX Marksmanship.
Interests
Timeline
Pawnbroker
Purple Heart Pawn & Gun
11.2023 - 12.2024
Bench Assistant Store Leader
RangeUSA
05.2023 - 11.2023
Assistant Manager
Uncle Money Pawn
05.2019 - 05.2023
Shop Manager
Cash America Pawn
09.2014 - 05.2019
Range Safety Officer
Triple C Range
01.2013 - 01.2016
Gun Counter Manager
Cabela’s
04.2012 - 09.2014
OCCC License (Pawn Brokers License)
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