JEFFREY CASTRO
Lehi,UT
Summary
Charismatic and experienced professional currently seeking opportunities in healthcare and medicine as a social worker. I have just under two years' experience in the clinical field both working and interning. Passionate about patient care with a special interest in end-of-life care. Active and current license as a Social Services Worker (SSW). I also come with over 10-years of professional experience in fraud prevention and risk management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Social Worker
Elevation Hospice
04.2023 - 03.2024
- Helped patients understand their life-limiting illness or condition.
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
- Provided patients and families with resources to help them cope emotionally, financially, and socially.
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Attended emergency General Inpatient admissions in the ICU to provide grief support to families.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
- Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
Risk Management Ops Fraud Investigator 2
eBay Inc.
06.2012 - 04.2023
- Monitored seller accounts to ensure their successful development as a business.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Saved the company over $500,000,000 in loss over the lifetime of employment.
- Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.
- Conducted detailed risk assessments by analyzing documents, statistics, reports, and market trends.
- Experienced in GDPR laws, data security, & PCI compliance.
Education
Master of Social Work - Social Work
Walden University
Minneapolis, MN05.2025
Bachelor of Science - Social Work
University of Utah
Salt Lake City, UT08.2022
Associate of Science - Computer Science
Salt Lake Community College
Taylorsville, UT12.2018
Skills
- Payment's risk
- Risk mitigation
- Thrive in ambiguity
- Proficient in MS Office
- Extremely organized
- Interpersonal skills
- Emotional intelligence
- Self-motivated
- Conflict resolution
- Dementia Care
- Psychosocial assessment
- Crisis intervention
Certification
Social Services Worker: #13248929-3503, Active
Timeline
Medical Social Worker
Elevation Hospice
04.2023 - 03.2024
Risk Management Ops Fraud Investigator 2
eBay Inc.
06.2012 - 04.2023
Master of Social Work - Social Work
Walden University
Bachelor of Science - Social Work
University of Utah
Associate of Science - Computer Science
Salt Lake Community College
Similar Profiles
Linda Luchtenburg, RN, BSN, CHPNLinda Luchtenburg, RN, BSN, CHPN
Director of Clinical Operations at Elevation HospiceDirector of Clinical Operations at Elevation Hospice
Bailee HamiltonBailee Hamilton
Nurse Case Manager at Elevation HospiceNurse Case Manager at Elevation Hospice
Melinda ChristensenMelinda Christensen
RN Case Manager at Elevation HospiceRN Case Manager at Elevation Hospice