Taniqua Dixon

• Conduct comprehensive psychosocial evaluations for patients with Sickle Cell Disease (SCD) and their support systems to inform treatment planning and discharge needs.
• Provide counseling, education, and emotional support to patients and families coping with chronic illness, hospitalization, and disability.
• Collaborate with a multidisciplinary care team to create and implement individualized plans of care addressing patients’ psychosocial, emotional, and clinical needs.
• Assess patient readiness for gene therapy, guiding patients through decision-making, preparation, and follow-up care.
• Coordinate community outreach as part of the Sickle Cell Awareness Planning Committee; organize and participate in health fairs and educational events to increase awareness and support for SCD patients.
• Serve as a consultative resource to physicians, nursing staff, and hospital teams regarding the psychosocial impact of SCD on patients and their families.
• Intervene effectively in crisis situations, applying evidence-based crisis intervention techniques to ensure patient safety and stabilization.
• Maintain accurate documentation and compliance with EMR systems (Cerner, Encompass), HIPAA, and departmental standards.
• Identify clinical, psychosocial, and financial barriers to care, and collaborate with leadership to implement system improvements and optimize patient transitions.

• Provides case management to HOPE program applicants seeking financial assistance for rent and utility assistance.

• QC Review applications that come through the que to determine if applicant is eligible for services and able to move forward with case management.

• Enters Data into Salesforce.

• Contacts applicants and provide status updates, request needed documentation, and perform general case management.

• Utilize the NCORR System of Record, Salesforce, to advance files, record information, and record call logs.

• Verify household income, verify application content for eligibility, calculate award values, create award records.

• Nintex/DocuSign to execute program agreements with landlords and tenants.

• Complete an investigation to verify if the person requesting assistance is the owner of the property, or the assigned tannate on the lease.

• Investigated suspected fraudulent transactions and resolved customer disputes per bank policy and federal regulations.
• Conducted high-volume claims reviews for accuracy, risk exposure, and eligibility under account terms.
• Communicated findings to internal departments and external vendors, negotiating outcomes to recoup losses.
• Maintained clear, legally sound documentation of investigations and final determinations.
• Delivered exceptional customer service in high-pressure, deadline-driven environments.

• Assured the eligibility of client before enrolment in case management.
• Provided clients in the community with medical case management to effectively assist clients in maintaining medication adherence, addressing barriers between clients and their providers, and assisting clients in obtaining self-sustainability.
• Work Independently and collaboratively with all staff to ensure appropriate intervention implementation with advocacy organizations and healthcare facilities.
• Provided screenings and assessments to identify client’s needs and effectively link clients to available resources which include food assistance, prescription assistance, housing programs, legal assistance, dental care, and mental health services. •Developed, monitored, and revised a plan of care based on identified needs and recommend and/or coordinate interventions that may include information, education, resources, and referrals.
• Collaborated with health care providers monthly to obtain a medical update and discuss client’s compliance in medical care.

• Participated in clinical program design, implementation, and management, monitoring, and reporting to ensure clients are not lost to medical care and highest level of quality of life is maintained.

• Served as a member of the department Quality Team for MCHD.
• Performing quality assurance, data entry, maintaining reports, developing interventions to improve outcomes and efficiency, auditing, assisting with Ryan White audit, and Ryan White Organizational Tool and Work Plan.