Jeffrey Castro
Lehi,UT
Summary
Charismatic and experienced professional with over 15-years of experience in the workforce. Currently seeking opportunities in healthcare and medicine as a social worker with over two years’ experience in the clinical field both working and interning. Passionate about patient care with a special interest in end-of-life care and grief counseling. Active and current license as a Certified Social Worker with a Master of Social Work degree.
Overview
13
13
years of professional experience
Work History
Certified Social Work Care Manager
Intermountain Medical Center
Murray, UT
07.2025 - Current
- Develop personalized care plans in tandem with patients to assess their needs and to improve health outcomes.
- Float to different areas of the hospital every day depending on needs of the ICU's, trauma floors, medicine floors and surgical floors.
- Monitor patient progress and adjust care strategies based on ongoing assessments and feedback.
- Advocate for patient needs within healthcare systems to enhance access to resources.
- Manage complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Provide crisis intervention services when necessary by assessing risk levels promptly and addressing safety concerns collaboratively with the treatment team.
Crisis Social Worker
Intermountain Healthcare Primary Children's
Provo, UT
04.2024 - 07.2025
- Worked in tandem with LCSW's to support children/teens with behavioral issues and/or suicidal ideation.
- Helped clients develop coping skills and strategies to deal with complicated emotions.
- Provided parents with resources to help them cope emotionally, financially, and socially.
- Responded to homes, schools, parks or whatever location a crisis is occurring.
- Participated in developing stabilization programs for children and families to help build skills and mitigate future crises.
Medical Social Worker
Elevation Hospice
Draper, UT
04.2023 - 03.2024
- Helped patients understand their life-limiting illness or condition.
- Provided patients and families with resources to help them cope emotionally, financially, and socially.
- Provided supportive counseling to patients and their families.
- Networked with assisted living/skilled nursing facilities and hospitals.
- Attended emergency General Inpatient admissions to provide grief support to families.
- Coordinated with interdisciplinary team to provide the best possible care for patients.
- Discussed plans of care and needs with facility care coordinators or DONs.
Risk Management Ops Fraud Investigator 2
eBay Inc.
Draper, UT
06.2012 - 04.2023
- Monitored seller accounts to ensure their successful development as a business.
- Managed seller payment claims, disputes, and payouts.
- Helped integrate workflow into new internal payments process.
- Investigated bad actors based on leads from internal teammates, filters, law enforcement, compliance agencies, and retail partners.
- Conducted detailed risk assessments by analyzing documents, statistics, reports, and market trends.
- Worked escalations from the National Cyber Forensics Alliance.
- Experienced in GDPR laws, data security, & PCI compliance.
Education
Master of Social Work - Social Work
Walden University
Minneapolis, MN05.2025
Bachelor of Social Work - Social Work
University of Utah
Salt Lake City, UT08.2022
Associate of Science - Computer Science
Salt Lake Community College
Taylorsville, UT12.2018
Skills
- Empathy
- Active Listening
- Risk mitigation
- Thrive in ambiguity
- Proficient in MS Office
- Extremely organized
- Interpersonal skills
- Emotional intelligence
- Self-motivated
- Conflict resolution
- Open communication
- Crisis intervention
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
Timeline
Certified Social Work Care Manager
Intermountain Medical Center
07.2025 - Current
Crisis Social Worker
Intermountain Healthcare Primary Children's
04.2024 - 07.2025
Medical Social Worker
Elevation Hospice
04.2023 - 03.2024
Risk Management Ops Fraud Investigator 2
eBay Inc.
06.2012 - 04.2023
Bachelor of Social Work - Social Work
University of Utah
Master of Social Work - Social Work
Walden University
Associate of Science - Computer Science
Salt Lake Community College
Licenses & Certifications
Certified Social Worker: #13248929-3502 – Active Status in Utah
CALM (Counseling on Access to Lethal Means): Certified
Certified Crisis Worker - State of Utah: #F24-113772
MoCA Cognitive Assessment Certified: #USCASJE710724886-01