Jeffrey Cavor
Reynoldsburg,OH
Summary
Coached staff members on ethics and customer relations. Supported team engagement through interactive activities. Enhanced understanding of procedures, leading to improved staff retention.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Steak N Shake
Pickerington, OH
10.2022 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored staff on operational procedures and best practices.
- Implemented inventory management strategies to reduce waste and improve supply chain efficiency.
- Conducted employee performance evaluations to foster professional development and enhance team productivity.
- Collaborated with upper management to establish training programs that improve operational effectiveness.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective conflict resolution techniques.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
General Manager
Dollar General Store
Columbus, OH
04.2022 - 09.2022
- Led store operations to enhance customer experience and increase sales performance.
- Developed and implemented strategic plans to optimize inventory management and reduce costs.
- Trained and mentored staff, fostering a collaborative team environment focused on service excellence.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Oversaw compliance with safety regulations, ensuring a secure shopping environment for customers and employees.
Assistant Manager
Save A Lot
Columbus, OH
02.2017 - 2020
- Developed marketing initiatives to increase customer engagement and drive sales growth.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Driver/Crew Leader
Leaders Moving and Storage
Reynoldsburg, OH, USA
05.2014 - 01.2016
- Drive the trucks
- Confirm paperwork with customers and take payments
- Lead the crew in loading/unloading of customers belongings
- Assist customers
Driver/Crew Leader
Leaders Moving and Storage
Reynoldsburg, OH, USA
05.2014 - 01.2016
- Drive the trucks
- Confirm paperwork with customers and take payments
- Lead the crew in loading/unloading of customers belongings
- Assist customers
Customer Service Representative
Easy Tech
01.2013 - 01.2014
- Educating customers on the newest products and services, driving revenue up
- Perform intakes and diagnostics to assess each customers' technical difficulties
- Assist customers in the checkout process, making it as quick as possible
Customer Service Representative
Easy Tech
01.2013 - 01.2014
- Educating customers on the newest products and services, driving revenue up
- Perform intakes and diagnostics to assess each customers' technical difficulties
- Assist customers in the checkout process, making it as quick as possible
Sales Associate
Wireless Zone
01.2012 - 12.2012
- Recieved and stocked new inventory
- Taught customers how to use their devices
- Upsold protection plans and accessories
- Executed closing duties
Security/Barback/Cook
Kildares
01.2012 - 12.2012
- Attending to customer's needs while keeping the area clean for customers
- Protecting the bar equipment and making sure customers followed bar rules
- Preparing/Cooking food
- Cleaning the bar, refilling liquor shelf, pulling kegs and busting tables
Education
Computer Science & Engineering
Columbus State Community College
Columbus, OH, USA01-2012
Computer Science & Engineering
Ohio State University
Columbus, OH, USA01-2011
Upper secondary education - undefined
Hope High School
01-2008
Skills
- Organizational skills
- Customer service
- Communication skills
- Sales
Certification
Driver's License
Personal Information
- Title: Driver/Crew Leader
- Driving License: Yes
Timeline
Assistant Manager
Steak N Shake
10.2022 - Current
General Manager
Dollar General Store
04.2022 - 09.2022
Assistant Manager
Save A Lot
02.2017 - 2020
Driver/Crew Leader
Leaders Moving and Storage
05.2014 - 01.2016
Driver/Crew Leader
Leaders Moving and Storage
05.2014 - 01.2016
Customer Service Representative
Easy Tech
01.2013 - 01.2014
Customer Service Representative
Easy Tech
01.2013 - 01.2014
Sales Associate
Wireless Zone
01.2012 - 12.2012
Security/Barback/Cook
Kildares
01.2012 - 12.2012
Computer Science & Engineering
Columbus State Community College
Computer Science & Engineering
Ohio State University
Upper secondary education - undefined
Hope High School