Jeffrey Coons
Buffalo,NY
Summary
Hardworking and passionate with strong organizational skills eager to secure a position with the Industrial Sales team. Ready to help team achieve company goals along with personal ones.
Overview
6
6
years of professional experience
Work History
Industrial Customer Care Rep
DiVal Safety
Buffalo, NY
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Proficient in AS400 Order entry, quoting and expediting.
- Utilized CRM systems to accurately track customer interactions and update account information.
Delivereaze CO Owner
Owner-Operator
Buffalo, NY
12.2021 - 05.2023
- Worked closely with my partner to consistently gain new business opportunities.
- Negotiated delivery contracts with small local businesses.
- Increased customer satisfaction by providing personalized service and addressing concerns promptly.
Fedex Delivery Driver
FedEx
Buffalo, NY
01.2020 - 12.2021
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Delivered packages to customer doorsteps and business offices.
Bartender
Curtis Hotel
Buffalo, NY
02.2018 - 07.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Associate Criminal Justice - Criminal Justice
Erie Community College
Buffalo, NY09.2019
GED -
Lancaster High School
Lancaster, NY06.2017
Skills
- Well versed in AS400
- Good Understanding of CRM
- Customer Service
- Negotiation Skills
- Verbal Communication
Timeline
Industrial Customer Care Rep
DiVal Safety
06.2023 - Current
Delivereaze CO Owner
Owner-Operator
12.2021 - 05.2023
Fedex Delivery Driver
FedEx
01.2020 - 12.2021
Bartender
Curtis Hotel
02.2018 - 07.2020
Associate Criminal Justice - Criminal Justice
Erie Community College
GED -
Lancaster High School