Jeffrey Cooper
Little Elm,TX
Summary
Empathetic and results-driven professional with over 10 years of experience across customer service, education, and management. Known for strong communication, leadership, and problem-solving skills, with a proven ability to adapt to virtual environments. Seeking a remote role where I can apply my teaching, customer engagement, and organizational strengths to deliver outstanding support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CTE Substitute Teacher (Full-Time)
Winfree Academy Charter Schools
08.2023 - 05.2025
- Delivered instruction in business, life skills, and career development to high school students.
- Utilized Google Classroom and Zoom for hybrid learning and assignment management.
- Maintained classroom management, supported diverse learning needs, and built rapport with students.
Customer Service Retention Specialist
State Farm Insurance
08.2022 - 06.2023
- Provided policy support and resolved billing and retention issues via phone and email.
- Delivered consistent, empathetic customer support with a focus on resolution and retention.
- Maintained account accuracy and client satisfaction through diligent follow-up.
Restaurant Manager
Cheddar's Scratch Kitchen
11.2017 - 03.2022
- Led daily restaurant operations and managed a team of over 60 employees.
- Oversaw scheduling, payroll, customer satisfaction, and inventory management.
- Trained new hires and implemented quality assurance practices.
Technician / Customer Service Representative
State Farm Insurance
04.2014 - 07.2018
- Provided frontline support for customer inquiries and billing.
- Recognized as a team leader and contributor to quality service initiatives.
- Licensed Sales Professional responsible for customer onboarding and retention.
Education
Business Administration
Jarvis Christian College
Hawkins, TXHigh School Diploma - undefined
Berkner High School
Richardson, TXSkills
- Remote Customer Service
- Virtual Instruction & Training
- CRM Tools & Admin Platforms (Google Workspace, Microsoft 365, Zoom)
- Team Leadership
- Call Center & Chat Support
- Classroom & Curriculum Management
- Conflict Resolution
- Scheduling & Time Management
- Order & Billing Management
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Positive reinforcement
- Interpersonal communication
- Team building
- Organizational skills
- Small group tutoring
- Assistive technologies
- Equipment troubleshooting
- Material distribution
- Conflict resolution
- Sound judgment
- MS office
- Active listening
- Problem-solving
- Multitasking Abilities
- Documentation and reporting
Certification
- ServSafe Food Safety Manager (Valid through 2025)
- TABC Certified
- Food Handler Certification
Timeline
CTE Substitute Teacher (Full-Time)
Winfree Academy Charter Schools
08.2023 - 05.2025
Customer Service Retention Specialist
State Farm Insurance
08.2022 - 06.2023
Restaurant Manager
Cheddar's Scratch Kitchen
11.2017 - 03.2022
Technician / Customer Service Representative
State Farm Insurance
04.2014 - 07.2018
High School Diploma - undefined
Berkner High School
Business Administration
Jarvis Christian College
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