Elizabeth Rodriguez
Lancaster,TX
Summary
Detail-oriented professional with 8+ years of experience in healthcare scheduling, insurance verification, customer service, and remote call center support. Skilled in managing high call volumes, coordinating appointments, verifying insurance eligibility, and providing excellent patient and customer care. Experienced with Splashtop remote access tools and bilingual in English and Spanish.
Overview
12
12
years of professional experience
Work History
Tax Preparation Assistant (Part-Time)
01.2018 - Current
- Assisted clients in organizing and preparing tax documents
- Entered client financial information with attention to accuracy and detail
- Maintained confidentiality of sensitive financial and personal data
- Provided seasonal support during tax preparation periods
- Communicated with clients to gather missing information and clarify documents
Remote Dental Call Center Representative
Remote Dental Call Center
01.2025 - 01.2026
- Managed inbound and outbound calls for scheduling, rescheduling, and cancellations
- Assisted patients with billing questions and general dental office inquiries
- Used Splashtop to access remote systems and assist with administrative tasks
- Maintained accurate call logs and patient information
- Followed office procedures while working independently in a remote environment
Appointment Scheduler / Insurance Verification Specialist
Wilmer, TX
01.2016 - 01.2025
- Scheduled and confirmed patient appointments across multiple providers
- Verified insurance eligibility by contacting providers and interpreting benefits
- Updated patient records and ensured accuracy of personal and insurance information
- Managed high-volume inbound and outbound phone calls daily
- Coordinated with medical and administrative staff to ensure smooth office flow
- Assisted patients with appointment preparation and documentation needs
Cashier
Target
Richardson, TX
01.2014 - 01.2016
- Processed customer transactions accurately and efficiently
- Handled returns, exchanges, and customer inquiries professionally
- Maintained balanced cash drawer and followed store procedures
- Provided friendly customer service in a fast-paced retail environment
- Supported store cleanliness and organization at checkout area
Education
High School Diploma -
Phoenix, ArizonaSkills
- Appointment Scheduling
- Calendar Management
- Insurance Verification
- Benefits Explanation
- Remote Customer Service
- In-Person Customer Service
- Splashtop Remote Access Support
- High-Volume Call Handling
- Data Entry
- Patient Record Updates
- Cash Handling
- POS Systems
- Bilingual
- Sells
Personal Information
Willing To Relocate: 1
Timeline
Remote Dental Call Center Representative
Remote Dental Call Center
01.2025 - 01.2026
Tax Preparation Assistant (Part-Time)
01.2018 - Current
Appointment Scheduler / Insurance Verification Specialist
01.2016 - 01.2025
Cashier
Target
01.2014 - 01.2016