Jeffrey Craine

Directed management teams across 4 states that installed FTTH and FTTB. (New York, Pennsylvania, Massachusetts and Connecticut)

Built the installation team in these states from the bottom up. Hired the managers and technicians, Trained all managers.

MDU - Completed site surveys, created CAPEX estimates, constructed and installed fiber optic network.

Submitted budgets, approved payroll and billing.

• Improved service delivery quality by implementing streamlined processes and enhancing communication channels.
• Spearheaded cross-functional teams for effective collaboration, resulting in a more efficient service delivery process.
• Managed budgets and resource allocation, optimizing costs while maintaining high-quality service delivery standards.
• Developed comprehensive training programs for new hires, ensuring consistent service delivery across all teams.
• Streamlined operations by identifying bottlenecks and implementing innovative solutions to improve overall efficiency.

• Installation and maintenance of internet, cable tv and voice products.
• Improved customer satisfaction by providing efficient and accurate installations.
• Streamlined installation processes for increased productivity and faster project completion.
• Enhanced team collaboration with effective communication of project goals and requirements.
• Reduced installation errors, implementing thorough quality control measures.

• Installation and repair of Time Warner Cable's Triple Play products.
• Complete MDU re-wire and pre-write for coaxial cable.
• Manage routing of 30 plus technicians for maximum utilizatio.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.