Jeffrey Crump
Frisco,TX
Summary
My co-workers and project team members experience the passion I have for servicing both internal and external customers. My commitment to service excellence is infectious. Skilled at interfacing with developers, IT consultants, support representatives, and end users to identify, document, and implement needed system features and functionality. My communication and listening skills are excellent and I can successfully interface with a wide range of individuals. Worked as a tester in the mortgage industry by verifying the system accurately pre-qualified customers based on credit score, income, and accumulated debt.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Consultant
RCG Global Services
Plano, Texas
05.2015 - 09.2022
- Interfaced with business and technical clients to understand and document automated testing requirements. Created solutions document based on those requirements. Forty percent more test cases could be executed within the same time frame with the new automated testing solution.
- Created stories in JIRA to create automated testing solutions.
- Provided GAP analysis of testing without automation and the effects of using automated testing. The business team approved the automated testing solution based on the GAP analysis.
- Created automated test scripts using java/Selenium/TestNG platform
Sr. Analyst
Southwest Airlines
Dallas, Texas
02.2009 - 03.2011
- Analyzed and profiled data to be imported into the data warehouse. The data profile allowed data to be fixed before being loaded into the data warehouse. The data migration was completed with fewer data errors.
Business Analyst
Rio de Janeiro
, Brazil
04.1999 - 08.2000
- Managed a team of 20 employees that wrote the requirements, developed the application, tested the application, and implemented the custom billing mediation
- Identified bottlenecks in the record-gathering process and helped re-define the process for gathering and processing billing records in the Embratel network.
- Worked with Brazilian business owners and engineers to understand how best to integrate the Embratel network with MCI's.
- Defined, analyzed, and delivered system and functional requirements for billing system nodes based on input from business owners, end users, and technical support personnel.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of the business to evaluate factors driving results and summarized into presentations.
Business Analyst
MCI
Monterrey, Richardson, Mexico
01.1994 - 04.1998
- Worked as engineering representative on billing task force to define and resolve revenue issues
- Performed analysis of call routing through the network and determined the impact to billing because invoicing logic was directly tied to network configuration
- Assisted engineering and IT in resolving billing issues
- Tested SS7 for call center application.
Education
Master of Business Administration -
University of Phoenix
Bachelor of Arts - English, History
Texas Tech University
1986
Skills
- Team Meetings
- Consultation and Advisement
- Client Needs Evaluation
- Unstructured Data
- Business Analysis
- Working with Consultants
- Strong Leadership Skills
- Business Needs Analysis
- Solutions Deployment
- Scrum Methodology
- Programming in Java
Affiliations
Dynamic, MBA-educated professional offering domestic and international business perspective Created SQL scripts to import date into Oracle and Teradata Tested Siebel to middleware to billing system implementation Worked on complete life-cycle implementations of data warehouses and data marts Worked in SDLC environments such as agile and waterfall. Worked in dynamic telecom environments at MCI and Verizon. Familiar with Unix, Linux, and Ubuntu and have written some Unix shell scripts.
Certification
Full Stack Developer
Timeline
Sr. Consultant
RCG Global Services
05.2015 - 09.2022
Sr. Analyst
Southwest Airlines
02.2009 - 03.2011
Business Analyst
Rio de Janeiro
04.1999 - 08.2000
Business Analyst
MCI
01.1994 - 04.1998
Master of Business Administration -
University of Phoenix
Bachelor of Arts - English, History
Texas Tech University
Full Stack Developer
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