Jeffrey DeVries
South Haven
Summary
Talented professional with expertise in Dealership Fixed Operations. Dynamic leader known for meeting demanding training schedules and exceeding dealership financial expectations.
People + Process = Success!
Resourceful Operations Trainer adept at enhancing organizational productivity and efficiency through expert training and process improvements. Specialize in developing engaging training programs, optimizing operational workflows, and implementing effective performance evaluation strategies. Excel in communication, leadership, and problem-solving to foster team growth and achieve business objectives. Committed to continuous learning and adapting to new challenges for optimal training outcomes.
Overview
14
14
years of professional experience
Work History
Fixed Operations Trainer, Consultant, Coach
Dynatron Software
Dallas
06.2023 - Current
- Coach and train service and parts personnel
- Use consultative methods and prior experience to effect change in designated fixed operations focus area.
- Use “Perfect Pricing” and “Perfect Repair Order” model to garner projected financial impact for client.
- Focus on effective labor rate growth in both repair and maintenance.
- Train management on advisor compliance
- Hold monthly / quarterly coaching sessions with clients to confirm and measure implemented changes.
- Update CRM with all necessary notes and changes.
- Use wins and outcomes to garner interest in additional Dynatron products.
- Schedule and confirm attendance in available manager workshops.
- Assist in facilitating workshops for fixed Operations personnel
Fixed Operations Director
LeValley Chevy Buick GMC
Benton Harbor
03.2018 - 06.2023
- Directed and forecast financial budget for service and parts departments
- Managed inventory levels and purchasing processes for parts used in the Fixed Operations Department.
- Supervised repairs and maintenance on equipment, vehicles and facilities to uphold standards of safety, efficiency and quality.
- Manage a team of 33, including service advisors, technicians and parts personnel
- Perform weekly payroll
- Over see and drive department growth using perfect pricing strategies
- Achieve and maintain top district CSI
- Achieve year over year gross profit growth
Fixed Operations Trainer, Coach, Consultant
Service operations specialist
Little Rock
02.2015 - 02.2018
- Suggested and offered specific training programs to train service advisors improve their sales skills
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Train express service technicians
- Consult with dealership management on department improvement with a focus on express service
- Meet regularly with Nissan and Infiniti district and regional fixed Operations management regarding developmental growth of assigned dealerships
Parts and Service Director
Elhart Nissan Kia
Holland
01.2011 - 02.2015
- Maintained relationships with vendors to ensure timely delivery of parts orders.
- Developed and maintained service and parts department budgets.
- Resolved customer disputes or escalated them when necessary to management team.
- Train service staff on proper customer service
- Measure fixed Operations KPI’s
- Consistent department year over year growth
- Top district CSI
- Responsible for a staff of 19 including service advisors, technicians and parts personnel
- Department forecasting and budget management
Education
Bachelor of Science - Business Administration
Calvin University
Grand Rapids, MI05-1991
Skills
- Microsoft suite of software
- DMS - CDK , DealerTrack and Autosoft
- Budget development
- Department oversight
- KPI achievement
- Training and development of service staff skills
- Oversight and development of technicians and their continuing education
- Maintenance of building and equipment
- Development of service process
Languages
English
Professional
Affiliations
- Musician
- Avid fisherman
- Enjoy kayaking and hiking
- Baseball coach
- Movie buff
Timeline
Fixed Operations Trainer, Consultant, Coach
Dynatron Software
06.2023 - Current
Fixed Operations Director
LeValley Chevy Buick GMC
03.2018 - 06.2023
Fixed Operations Trainer, Coach, Consultant
Service operations specialist
02.2015 - 02.2018
Parts and Service Director
Elhart Nissan Kia
01.2011 - 02.2015
Bachelor of Science - Business Administration
Calvin University