Joel Tluchak
Highlands Ranch,CO
Summary
Fixed Operations Supervisor directing luxury dealership service and parts operations across technicians, advisors, and inventory flow. Leads customer experience, repair scheduling, warranty compliance, and productivity while partnering with the General Manager on personnel, workflow, and store decisions. Resolves escalated client concerns and keeps vehicle delivery, quality, and brand standards aligned.
Overview
17
17
years of professional experience
Work History
FIXED OPERATIONS SUPERVISOR / SERVICE DIRECTOR
Bentley Denver
09.2025 - 09.2026
- Resolved [number] escalated client concerns per week while protecting luxury client relationships and dealership reputation.
- Led the fixed operations team, managing technicians, service advisors, and the Parts Manager across daily dealership operations.
- Managed service department workflow, technician productivity, repair scheduling, work quality, and timely vehicle delivery.
- Supported recruiting, onboarding, training, coaching, performance management, and day-to-day supervision of fixed operations personnel.
- Monitored departmental performance, expenses, and operating processes to improve productivity, profitability, and customer satisfaction.
- Ensured adherence to manufacturer processes, warranty requirements, safety standards, dealership policies, and luxury-brand expectations across departments.
OPERATIONS MANAGER/INVENTORY MANAGER
Tactical Fleet
10.2020 - 09.2025
- Managed [number] inventory units across incoming and outgoing dealership stock while balancing acquisition priorities.
- Led dealership sales, parts, and facilities operations to support revenue, gross profit, and customer satisfaction targets.
- Reviewed daily and weekly KPIs, including CIS, RO count, gross profit, and efficiency, then drove corrective action plans.
- Partnered with the parts team lead to improve workflow, shorten cycle times, and increase shop and parts throughput.
- Monitored warranty processing to maintain manufacturer compliance and maximize claim recovery.
- Recruited, hired, and retained Service and Parts employees while building a bench for key leadership roles and delivering performance feedback.
INVENTORY SPECIALIST/ CUSTOMER SERIVCE
Park Place Motor Cars/Primer Collection
09.2009 - 05.2023
- Coordinated vehicle movements and processing in urgency order to keep inventory flowing through the dealership.
- Supported online listings and vehicle photography to improve inventory presentation and visibility.
- Liaised between customers and employees, answering queries and resolving complaints with clear, professional communication.
- Interviewed customers to assess automotive needs and guide them toward appropriate vehicle options.
- Managed valet staff, fleet disposition, and customer relationships to support efficient vehicle handling and retention.
INVENTORY MANAGER
Cotroneo Auto Group
05.2013 - 09.2020
- Developed used-vehicle acquisition, reconditioning, and pricing procedures to standardize dealership operations.
- Analyzed market sources and current conditions to inform buy-list decisions and vehicle purchasing strategy.
- Maintained vendor relationships and monitored product updates to support consistent inventory sourcing.
- Cultivated customer relationships and served as a dependable contact to strengthen retention.
- Represented the dealership at auctions, demos, expos, and manufacturer model events to support purchasing and business development.
Education
Bachelor of Science - Criminal Justice, Coaching
Bob Jones University
Greenville, SC05-2009
Skills
- Dealership operations management
- Fixed operations leadership
- Service department workflow
- Parts operations coordination
- Inventory management
- Microsoft Office
- Adobe Suite of software
- Apple OS
- Automotive Software Systems
- Dealer management systems
Timeline
FIXED OPERATIONS SUPERVISOR / SERVICE DIRECTOR
Bentley Denver
09.2025 - 09.2026
OPERATIONS MANAGER/INVENTORY MANAGER
Tactical Fleet
10.2020 - 09.2025
INVENTORY MANAGER
Cotroneo Auto Group
05.2013 - 09.2020
INVENTORY SPECIALIST/ CUSTOMER SERIVCE
Park Place Motor Cars/Primer Collection
09.2009 - 05.2023
Bachelor of Science - Criminal Justice, Coaching
Bob Jones University