Sales specialist with strength in product sourcing, negotiations, e-commerce, retail arbitrage, shipping, and customer service. Excellent interpersonal and time management skills.
Overview
26
26
years of professional experience
Work History
Independent Thriftier/Reseller/Retail Arbitrage
KYHO, LLC
Sartell, MN - Minnesota
06.2008 - Current
Prepared orders by processing requests, pulled materials from inventory, packed boxes, and prepared shipments.
Verified proper labeling and identification on all orders before shipment.
Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Established and maintained positive relationships with customers and vendors through excellent customer service
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
Conducted retail arbitrage to build inventory for resale via online platforms.
Established relationships with suppliers to increase online product offerings.
Analyzed customer trends and provided insights to improve customer experience.
Resolve customer disputes courteously to enhance customer satisfaction.
Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
Analyzed customer feedback to identify areas of improvement in online shopping experience.
Mortgage Broker
Mortgage Consultants Of North America
Minneapolis, MN
05.1997 - 06.2008
Assessed clients' financial data to determine loan suitability.
Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
Explained entire mortgage loan process to borrower.
Advised clients on loan process and specialized topics in home purchasing such as first time home buyers, real estate investment loans, and credit challenged borrowing.
Evaluated borrower financial information, pay stubs and credit history to determine loan possibility.
Collaborated with different lenders to find best possible deal for homebuyers.
Established strong relationships with borrowers, which helped to forge new business opportunities.
Checked loan documents for accuracy prior to closing.
Participated in industry events and conferences to build relationships and gain market intelligence.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Developed extensive network of referral partners to source new mortgage loan opportunities.
Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Education
Liberal Arts -
University of Minnesota - Twin Cities, Minneapolis, MN
HS Diploma - General Studies / Computers / Business
St Louis Park Senior High, St Louis Park, Minnesota
06.1986
Skills
Conflict Resolution Techniques
Online Auctions
Vendor Negotiations
Customer Accounts Management
Shipment Processing
Online Platforms
Retail Arbitrage
Customer Needs Assessment
Interpersonal Communication Skills
Consultative Sales Techniques
Facebook Marketplace
Poshmark Seller with 35K followers & 50 Star customer satisfaction