Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Erickson

Farmington,MN

Summary

Detail-oriented and adaptable professional with a Bachelor of Arts in Earth Science, offering over three years of experience as a Digital Invoice Specialist and nearly 15 years in the food service industry as a Delivery Driver and Certified Trainer. Proven ability to manage high-volume invoicing with accuracy and efficiency, while also excelling in customer service, team training, and fast-paced logistics. Recognized for strong communication skills, problem-solving, and a commitment to service excellence, including receiving a company-wide customer service award.

Overview

18
18
years of professional experience

Work History

Digital Invoice Specialist

Ecolab
11.2021 - 07.2025
  • Processed high volumes of invoices for multiple customers using AS/400, ensuring accuracy, compliance, and prompt submission.
  • Maintained detailed records of customer work orders to ensure financial accuracy and alignment with customer requirements, resolving discrepancies when needed.
  • Coordinated with technicians, vendors, and corporate managers to track progress and ensure timely, satisfactory completion of work orders.
  • Matched invoices with work orders to verify alignment with customer specifications and contracted services.
  • Compiled & updated customized reports for different customers to ensure work orders were being completed in a timely manner.
  • Collaborated cross-functionally with Sales, Customer Service, and Master Data teams to identify and resolve customer account inaccuracies, enhancing invoicing processes.
  • Assisted in training new hires on internal billing processes and navigating multiple customer-specific internet portals.

Certified Trainer

Davanni's Pizza & Hot Hoagies
02.2007 - 10.2021
  • Provided detailed and comprehensive training to new employees.
  • Maintained customer satisfaction by actively listening, quickly identifying concerns, and independently resolving issues with professionalism and efficiency.
  • Significant experience as a delivery driver in a fast-paced environment, consistently maintaining a clean driving record and meeting tight delivery windows.
  • Awarded Service Ace in 2020: presented to the employee who best demonstrates quality and expertise in customer service.


English Language Learning Assistant

Brain Coyle Center
09.2009 - 12.2009
  • Assisted an instructor in teaching English to non-English speaking adults.
  • Worked with average of 15 students per class.

Education

No Degree - General Studies

Minneapolis Community And Technical College
Minneapolis, MN

Bachelor of Arts - Earth Sciences

University Of Minnesota - Twin Cities
Minneapolis, MN
05.2014

Skills

  • Proficient in Microsoft Office

  • Invoice Processing & Verification (AS/400)

  • Work Order Reconciliation & Records Management

  • Report Generation & Data Entry Accuracy

  • Customer Service & Conflict Resolution

  • Adaptability, Reliability & Strong Work Ethic

Timeline

Digital Invoice Specialist

Ecolab
11.2021 - 07.2025

English Language Learning Assistant

Brain Coyle Center
09.2009 - 12.2009

Certified Trainer

Davanni's Pizza & Hot Hoagies
02.2007 - 10.2021

No Degree - General Studies

Minneapolis Community And Technical College

Bachelor of Arts - Earth Sciences

University Of Minnesota - Twin Cities

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