Jeffrey Festejo
JACKSONVILLE,FL
Summary
I am an experienced Patient Care Technician ready to grow and improve my skills as a new Registered Nurse. I am compassionate when caring for my patients and would love to develop new skills, gain more knowledge in order to provide optimum patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Central Loss Reporting Unit/ Customer Service
Progressive
2022.02 - Current
- Aided in maintaining low error rates on processed claims by consistently adhering to established protocols for case documentation.
- Demonstrated strong attention to detail when gathering necessary documentation from policyholders to substantiate reported losses or damages sustained.
- Assisted with training new hires on proper procedures for initial loss reporting, fostering a knowledgeable and cohesive team environment.
- Reduced turnaround time for claim assignment by efficiently prioritizing urgent cases and providing timely updates to relevant parties.
- Strengthened relationships with policyholders by demonstrating empathy and understanding during difficult situations arising from losses or damages sustained.
- Provided exceptional customer service during the initial loss reporting process, ensuring accurate information gathering.
- Improved overall customer satisfaction by addressing concerns promptly and professionally during the initial loss reporting process.
- Enhanced claim processing efficiency by accurately documenting and categorizing initial loss reports.
- Streamlined communication between policyholders, adjusters, and internal teams to expedite claims resolution.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Actively participated in team meetings and offered constructive feedback on ways to improve overall performance as an Initial Loss Reporting Associate.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Set up rental, repair and tow for our customers in need.
Patient Care Technician
Mayo Clinic
2018.05 - 2022.02
- The needs of the patients come first.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained clean and safe environment to promote patient safety and comfort.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- AWARDS- Baptist Medical Center Bronze Pin Unsung Hero Award. August 2014
- Employee of the Month August 2014. Awarded for excellence in patient care. Above and beyond with helping patients and fellow co workers.
Certified Nursing Assistant
Baptist Medical Center Jacksonville Beach
2014.03 - 2018.04
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Built rapport with patients and families, providing emotional support during difficult times.
- Documented patient information and care activities in electronic health record.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Crossed trained and skilled to draw labs. Obtained Phlebotomy certification through Baptist Medical Center Beaches
- Crossed trained to work as a Health Unit Coordinator HUC. I would work as a HUC and the CNA on the floor at the same time if staff was short.
- Cross trained to work in the Monitor Bank. I am able to read and interpret Cardiac rhythm strips assisting Nurses and Doctors while working in the Monitor Bank. I obtained my certification through Baptist Medical Center Beaches.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Obtained vital signs every 4 hours or as needed for the Nurse.
- Obtained Blood Sugars as needed with proper documentation.
- Efficient body mechanics used when lifting patients or transporting from bed to bedside commode.
- Proper reporting about each patient to the next on coming CNA in order to provide details about each patients needs.
- Above and Beyond recognition 2018, 2019, 2020, 2021
Education
Bachelor Of Science In Nursing - Nursing
Southwestern University
Cebu City Philippines03.2009
Highschool Diploma -
Sandalwood High School
Jacksonville, FL05.2003
Skills
- The needs of the patient comes first
- Claims Processing
- Microsoft Office
- Critical Thinking
- Customer Service
- Flexible and Adaptable
- Cultural Awareness
- Teamwork and Collaboration
- Quality Assurance
- Phone Etiquette
- Patient care
- Epic Charting
- Time management
Certification
Registered Nurse State of New York
Issue Date: December 10, 2023
Expiration Date: November 30, 2026
License Number: 919759
Registered Nurse State of Florida
Issue Date: February 02, 2024
Expiration Date: April 30, 2025
License Number: RN9651526
Reference
Faye Delorito
Registered Nurse
Mayo Clinic PACU
904-476-2327
Rhea Hufular
Registered Nurse
Mayo Clinic PACU CHARGE NURSE
854-802-4686
Liann Lopez
Registered Nurse
Mayo Clinic
904-955-8230
Additional Contacts PACU MAYO CLINIC
team leads Christine Mooneyhan RN and Catherine Castro RN
Stephanie Moreno
PROGRESSIVE / Central Loss Reporting Unit
Claims Supervisor
(512) 657-8924
Katelyn Swamback
PROGRESSIVE /Central Loss Reporting Unit
Customer Support
(813) 507-3934
Timeline
Central Loss Reporting Unit/ Customer Service
Progressive
2022.02 - Current
Patient Care Technician
Mayo Clinic
2018.05 - 2022.02
Certified Nursing Assistant
Baptist Medical Center Jacksonville Beach
2014.03 - 2018.04
Bachelor Of Science In Nursing - Nursing
Southwestern University
Highschool Diploma -
Sandalwood High School