Jeffrey Flores
Bronx,NY
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Inclusive Links
Yonkers, NY
11.2021 - Current
- Provided daily support to individuals with developmental, intellectual, and physical disabilities to promote independence and improve quality of life
- Developed strong and trusting rapport with patients to facilitate quality care
- Fostered a safe, respectful, and empowering environment to encourage self-advocacy
- Developed and implemented individualized service plans (ISPs) in coordination with healthcare providers, case managers, and family members
Policy Review Specialist
Hudson Insurance Group
New York, NY
01.2021 - 12.2021
- Analyzed policy applications and endorsements using internal systems to ensure alignment with underwriting criteria and risk assessment models
- Reviewed and verified insurance policies for accuracy, completeness, and compliance with regulatory and internal guidelines
- Maintained detailed records of policy changes, audits, and communications to support internal reporting and regulatory audits
Education
Bachelor of Science - Criminal Justice (Institutional Theory And Practice), Minor in Homeland Security
John Jay College of Criminal Justice, City University of New York
New York, NY05.2025
High School Diploma -
Cristo Rey New York High School
New York, NY05.2020
Skills
- Skilled in Microsoft Office tools
- Proficient in remote collaboration tools
- Knowledgeable in Google Workspace
- Documentation and reporting proficiency
- Strong attention to detail
- Bilingual, fluent in Spanish
- CPR and AED certified
Volunteer Experience
Higher Education Mentor, New York, NY
Volunteer
09/2023 - Current
- Guided high school students in navigating the college application process including selecting schools, writing personal statements, and meeting deadlines
- Provided guidance on FAFSA, scholarships, and financial aid resources to support college affordability and access
- Built supportive relationships with youth and families to create long-term engagement and confidence in pursuing higher education goals
Habitat for Humanity, John Jay Chapter, New York, NY
Volunteer
11/2023
- Collaborated with fellow students to organize and distribute essential resources including clothing, food, and hygiene care packages to underserved communities
Timeline
Direct Support Professional
Inclusive Links
11.2021 - Current
Policy Review Specialist
Hudson Insurance Group
01.2021 - 12.2021
Bachelor of Science - Criminal Justice (Institutional Theory And Practice), Minor in Homeland Security
John Jay College of Criminal Justice, City University of New York
High School Diploma -
Cristo Rey New York High School
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