Summary
Overview
Work History
Education
Skills
Timeline
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JEFFREY FORD

JEFFREY FORD

Cibolo,TX

Summary

15+ years of consistently successful leadership experience in the complex, highly competitive retail/healthcare industry.

Oversaw up to15 stores,300+ employees, and $100M+ in total annual sales as a district manager.

Achieved tremendous results in every role, consistently driving sales, profit, and KPIs to unprecedented heights. Skilled in all facets of multi-unit leadership including planning, people, product, process, P&L, and project management.

9 written recommendations available on LinkedIn and ZipRecruiter from former colleagues, including: “Jeff is an exceptional leader…evident in his ability to inspire and motivate his team, fostering a culture of collaboration and innovation. Not only does he excel in technical expertise, but he also guides his team with visionary insight, steering them towards success. Most notably, Jeff’s people leadership shines through, as he empowers, supports, and leads by example, making him an exemplary leader in every sense.” S. McConnell – Director of Pharmacy and Retail Operations, Walgreens (LinkedIn Recommendation)

Overview

19
19
years of professional experience

Work History

District Manager

Shoe Show
11.2024 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.

District Manager

Walgreens
07.2018 - 08.2023
  • Promoted to district manager in2018 after advancing through the ranks (page2)
  • Oversaw13-15 stores at a time in various San Antonio and Austin markets with full accountability for every facet of the business including retail operations, pharmacy operations, business planning, P&L, the customer/employee experience, in-store clinics, home care, regulatory compliance, community engagement, leadership development, and much more
  • Led teams of300+ including up to15 store managers
  • Led4 separate districts including Austin South (2018-2019), San Antonio Northwest (2019-2020), San Antonio East (2020-2021), and San Antonio West (2021-2023)
  • Achieved tremendous results in every market
  • Increased sales in each market
  • Grew the annual volume in San Antonio West from $109M to $112M over the final2 years
  • Drove pharmacy sales to $75M+ with a5.8% year-over-year increase
  • Improved customer satisfaction scores in each market
  • Led the San Antonio West district to1st in the entire region (40 districts) for overall customer satisfaction in Nov2022
  • Finished2nd for pharmacy customer satisfaction
  • Led San Antonio West to1st in the region for audit compliance and top3 for customer credit acquisition (key profit driver) multiple times
  • Led San Antonio East to the top3 for curbside pickup performance
  • Consistently surpassed all other KPI targets including self-service sales (107% of goal in FY22), prescription volume, and many more
  • Led the region in pharmacy KPIs multiple times over the last2 years
  • Maximized efficiency and profitability in every district and consistently met controllable expense budgets
  • Led the San Antonio East district to1st in the area (6 districts) for payroll/labor control
  • Strengthened loss prevention controls in each market and consistently improved inventory shrink results
  • Reduced shrink by35% in FY23 – saved nearly $700K from shrink and other controllable expense budgets
  • Built a strong culture in every district with a high level of communication, accountability, engagement, recognition, and retention
  • Raised employee satisfaction scores in each market
  • Led staff through a challenging COVID pandemic with fluctuating regulations, strict safety protocols, and escalated customer demands
  • Maintained a high level of communication and engagement during an unprecedented time
  • Recruited20-25 new store managers, assistant store managers, pharmacy managers, and pharmacists over the5 years
  • Developed and promoted7 new store managers and2 pharmacy managers internally
  • Oversaw fundraising campaigns for several organizations such as Leukemia Lymphoma Society and American Heart Association
  • Led the San Antonio East district to1st in the area and top15 in the region for fundraising results
  • Coordinated and supervised multiple off-site flu clinics, including32 for Comal Independent School District
  • Led an off-site vaccination clinic for hundreds of Boeing employees
  • Consistently met assigned targets and timelines
  • Selected for numerous stretch assignments and special projects due to consistently high standards and exceptional results, including representing Walgreens as a pharmacy reform lobbyist at the state capital
  • Served on a regional compliance team (1 of6 DMs chosen out of40)
  • Created a predictive labor model to improve payroll efficiency as part of a regional labor management team
  • Served as compliance & labor lead for the area
  • Rolled out Microsoft Teams across the region to improve communication and collaboration
  • Trained, coached, and supported several regional team members with technology integration projects
  • Developed several new tools and processes
  • Piloted an inventory analysis/management program that rolled out to all6 districts in the area
  • Designed promotional materials that were shared with the entire region
  • Created the first assistant store manager recruiting/hiring program (ASMs were never previously hired externally)
  • Developed new training content for store manager and beauty consultant meetings
  • Rated as “consistently exceeds expectations” or “meets expectations” on every performance review
  • Hand-picked by regional leaders to support the onboarding of5+ new district managers over the last2 years

Special Assignment Project Manager

Walgreens
03.2017 - 07.2018
  • Selected by district/regional leaders for a special project leading the rollout of a new beauty concept across338 stores in TX and NM
  • Served as the primary liaison between field leaders, store teams, and corporate partners
  • Oversaw every facet of every project from pre-construction planning through the remodel and post-project results tracking
  • Accountable for schedules, communications, and deliverables
  • Rated as “exceeds expectations.”

Store Manager

Walgreens
10.2013 - 03.2017
  • Managed3 different stores in Seguin and New Braunfels over3½ years
  • Developed and led teams of15-25 in each location
  • Increased sales, profit, and other KPIs in each store
  • Selected to spearhead a shrink reduction project in the district (16 stores) – led the district to1st in the area (6 districts) for shrink results and year-over-year improvement

Assistant Store Manager

Walgreens
07.2006 - 10.2013
  • Co-managed 4 different locations in New Braunfels, Schertz, and San Antonio as an assistant store manager
  • Provided key contributions that led multiple stores to top rankings in the district for sales and profit performance

Education

Bachelor of Science - Biology

University of Texas At San Antonio
San Antonio, TX

Associate of Applied Science - Pre Medicine

St Phillips College
San Antonio, TX

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Goal setting and performance metrics
  • Operations management
  • Sales management
  • Customer relations
  • Team development
  • Multi-unit management
  • Operations improvements
  • Data analytics
  • Operations oversight
  • District growth management

Timeline

District Manager

Shoe Show
11.2024 - Current

District Manager

Walgreens
07.2018 - 08.2023

Special Assignment Project Manager

Walgreens
03.2017 - 07.2018

Store Manager

Walgreens
10.2013 - 03.2017

Assistant Store Manager

Walgreens
07.2006 - 10.2013

Bachelor of Science - Biology

University of Texas At San Antonio

Associate of Applied Science - Pre Medicine

St Phillips College
JEFFREY FORD