JEFFREY GALVEZ
Operations Manager
Buda,TX
Summary
Experienced professional successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. with 3+ years of experience in controlling inventory, ordering and tracking new supplies, developing procedures and training material. Skilled in working under pressure and adapting to new situations and challenges.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operations Manager
Panera Bread
01.2023 - Current
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Solar Sales Consultant
Vision Solar
04.2022 - 01.2023
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Gave smooth and successful presentations at customer locations.
- Generated solar energy customer leads to develop new accounts.
- Gathered information from prospective customers to identify solar energy needs.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- Produced quotes, proposals and contracts as part of sales process.
- Increased customer satisfaction by resolving issues.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Maintained currency on changing industry conditions and product advancements through training workshops and conferences.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Followed-up with warm prospects to deepen connections and convert leads.
- Prepared or reviewed detailed design drawings, specifications or lists related to solar installations.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed team communications and information for meetings.
Transportation Driver
Quick Trip Corportion
04.2021 - 03.2022
- Quick Trip
- Deliver warehouse and bakery products to QT stores
- Manually unload over 300 lbs from truck using a hand dolly
- Follow route schedule within allotted time
- Provided full service merchandising in eight
- Conduct inventory reconciliation of truck load to ensure proper products for delivery
- Communicate with store managers about service, inventory and inventory paperwork
- Perform all job functions in a safe and professional manner
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Handled packages with care while transporting from truck to loading dock.
- Adhered to company safety protocols and complied with OSHA standards.
- Verified contents of inventory loads against Bills of Lading.
- Assisted other team members in navigating large loads.
- Sorted and properly arranged items.
- Loaded packages onto pallets and into staging areas as directed.
- Maintained organized work area by storing equipment safely and properly.
- Promoted workplace safety by reporting or mitigating hazards for heavy equipment use.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Obtained customer signatures to complete and process paperwork.
Bakery Manager
Panera Bread
01.2019 - 04.2021
- Foster an environment encouraging teamwork and productive training
- Present & deliver training materials in a clear, informative & motivational manner
- Live the Mission and teach/share our Cultural Values & Concept Essence through my actions on a daily basis
- Ensure Baker Training Program is executed as designed through coaching of our Certified Baker Trainers and follow-up visits with Baker Trainees
- Organized team building meetings once a month
- Evaluate, , Require all bakers perform to standard following correct procedures
- Consistently require the highest standards of performance
- Work with baking team on fine-tuning baking skills & efficiencies
- Ensure the effective use of company tools & systems: baking timeline, bakery checklist, weekly cleaning list, etc
- Identify needs for new/revised tools and communicate to Bakery Support/Training Department
- Practice, teach and enforce Food Safety procedures
- Contribute to company profitability by managing training budget
- Teach and enforce proper maintenance of equipment and the bakery-cafe
- Achievements:
- Successfully managed a team of 25 bakers across 9 cafe locations
- Increased bakery sales by 15% one month after my relocation to the Phoenix market
- Increased sales by retraining staff on both quality and execution of products
- Maintained company Gold standard expectations on a daily basis
- Bakery sales steadily increased by 10% every month across all locations.
- Established performance goals and empowered bakers to exceed targets.
- Managed all baking operations professionally and handled all problems confidently.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Developed unique events and special promotions to drive sales.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Maintained and controlled inventory of baked goods.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained cleanliness and hygiene in bakery premises.
Bakery Manager
Panera Bread
04.2018 - 07.2019
- Established performance goals and empowered bakers to exceed targets.
- Managed all baking operations professionally and handled all problems confidently.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Technician Specialist
Home Team
12.2012 - 03.2018
- Professional experience in both residential and commercial services
- Professional treatments for office buildings
- Schools, hospitals
- Extensive Training with General pest, Bed bugs
- Rodents, wild life relocation
- Route experience with 7,000sq foot and up homes
- Inspection reports and most importantly communication with both sides of the business, customer and business owner
- Proper Paper work and documentation
- Follow company and state guidelines
- Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Earned strong positive feedback from customers demonstrated through positive social media reviews.
Education
High School - Sports Education
Independence High School
Glendale, AZ 08.2001 - 07.2005
Skills
CreativityTeamworkProblem solvingLeadershipOrganizationProject management
Employee scheduling
Recruitment
Strategic planning
Accomplishments
- Supervised team of 23 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained an immaculate driving record for 10 consecutive years' working for hometeam.
- Established several long-term business clients through outstanding service and attention to detail, which resulted in lucrative contracts for home team.
- Increased productivity 20% by implementing several process improvements.
- Exceeded monthly quota 12 times.
Timeline
Operations Manager
Panera Bread
01.2023 - Current
Solar Sales Consultant
Vision Solar
04.2022 - 01.2023
Transportation Driver
Quick Trip Corportion
04.2021 - 03.2022
Bakery Manager
Panera Bread
01.2019 - 04.2021
Bakery Manager
Panera Bread
04.2018 - 07.2019
Technician Specialist
Home Team
12.2012 - 03.2018
High School - Sports Education
Independence High School
08.2001 - 07.2005