ROBERT L. BOYKIN
Lugoff,SC
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
22
22
years of professional experience
Work History
Operations Manager
Target
05.2022 - Current
- Culture Building: Cultivated positive work environment through real-time observation and actionable feedback, enhancing team engagement and performance.
- Operational Execution: Ensured timely execution of operational plans, consistently achieving performance and budget goals through effective coordination across functions.
- Innovation: Leveraged autonomy to implement innovative process improvements, driving efficiency and optimizing future workflows.
- Problem Solving: Identified root causes of operational challenges, supported by calculated risk-taking approach that encourages testing and learning.
- Team Support: Demonstrated a strong commitment to team success by actively collaborating to meet business objectives.
- HR: Tracked associates time through My Time and My Time for Leaders.
Mobile Medical Tech
LIFELINE
04.2015 - 04.2023
- Drive ambulance or wheelchair van including all documentation that is HIPAA compliant, Assist in moving patients, Do daily check list to ensure ambulance or wheel chair van are in running order
Project Leader
Target
10.2021 - 05.2022
- Observed progress of each project, examined risks and coordinated contingency plans.
- Defined responsibilities, duties and roles of each team member.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Planned out and executed total of 5 projects in 6 months.
ICQA Leader
TARGET
10.2020 - 10.2021
- Bin cleansing audits, Hold Both Audit Sheets, Damage Cage, Check for products not pulled based on dropped labels, Audit associates based on quality, Report back to associates Operation Managers with defects.
- Cross-trained new leaders to maximize team agility and performance.
WarehoUSE WORKER
TARGET
05.2013 - 09.2020
- Inbound Department: unload trucks and responsible for correcting mistakes in the problem area, MBP Department: Order picker and a full palette person, Warehousing Department: trainer, IM, stock pick, Emergency Response Team Member, Safety Team Member, Warehouse IM Clerical Backup
Customer Service Representative
BLOCKBUSTER
06.2005 - 07.2008
- Maintain cash drawer and balance at end of shift, Customer service: interact by checking customers out, handle customer complaints and find solutions to resolve issues, Inventory: quarterly logging of all merchandise
- Daily: organize, sort, and maintain merchandise in store, Sales: Promote and up sell to customers in order to achieve store goals, Other duties as assigned
DEPARTMENT MANAGER
K-MART
06.2002 - 05.2003
- Placed orders with vendors as needed, restocked shelves, unloaded trucks, designed layouts for products, and other duties as assigned, Supervised 2 employees
Education
Business Management
Central Carolina
Columbia, SCYouth Pastor
Emmanuel College
Franklin Springs, GAGeneral Studies
Midlands Tech
Columbia, SCHigh School diploma - undefined
Lugoff-Elgin High School
Lugoff, SC01.2000
Skills
- Excel
- Microsoft Word
- Powerpoint
- Outlook
- Traumasoft
- Effective Communication
- Decision Making
- Negotiation
- Patience
- Problem Solving
- Critical Thinking
- Creativity
References
References are available on request.
Timeline
Operations Manager
Target
05.2022 - Current
Project Leader
Target
10.2021 - 05.2022
ICQA Leader
TARGET
10.2020 - 10.2021
Mobile Medical Tech
LIFELINE
04.2015 - 04.2023
WarehoUSE WORKER
TARGET
05.2013 - 09.2020
Customer Service Representative
BLOCKBUSTER
06.2005 - 07.2008
DEPARTMENT MANAGER
K-MART
06.2002 - 05.2003
Business Management
Central Carolina
Youth Pastor
Emmanuel College
General Studies
Midlands Tech
High School diploma - undefined
Lugoff-Elgin High School
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