Misael Cuervo
Key biscayne
Summary
Accomplished assistant manager with extensive experience in various roles, consistently advancing within the company. Proficient in sales, personnel management, accounting, and inventory management. Committed to possessing comprehensive knowledge of company products and services to deliver exceptional customer service. Proactive manager with strong leadership skills, strategic planning expertise, and problem-solving abilities. Supports senior managers in achieving challenging targets by motivating staff and coordinating resources. Known for being methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Ohana LLC
06.2025 - Current
- Led cross-functional teams to drive initiatives focused on quality assurance and compliance standards.
- Collaborated with vendors to negotiate contracts, ensuring favorable terms for materials and services.
- Implemented inventory management systems that reduced waste and improved stock accuracy.
Assistant Manager
Napa auto parts IBS AMERICAN AIRLINES
03.2022 - 11.2024
- Leverage extensive knowledge of automotive parts to provide expert sales assistance, effectively contributing to revenue growth
- Deliver exceptional customer service, resulting in enhanced customer satisfaction and loyalty
- Maintain strict oversight of account activities, ensuring up-to-date and accurate record-keeping.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Delivery Driver
Amazon.com
03.2021 - 02.2022
- Conducted safe and timely delivery of Amazon packages, adhering to strict schedules and ensuring optimal customer satisfaction
- Demonstrated exceptional navigational skills and familiarity with the Miami area, ensuring efficient route planning
- Maintained high standards of professionalism and reliability, representing the Amazon brand positively during all customer interactions.
Personal Cruise Consultant
Norwegian Cruise Line
02.2020 - 10.2020
- Excelled as a sales representative and cruise vacation planner, using detailed knowledge of cruise packages to match customers with their ideal vacation experience
- Applied excellent customer service skills to build relationships and encourage repeat business.
Security Guard
Security Management Innovations/UPS air cargo facility
03.2018 - 02.2020
- Responsible for monitoring high-value cargo and aircraft, ensuring safety and preventing any potential security incidents
- Composed comprehensive daily operation reports, contributing to clear and efficient communication across the team
- Served as a key point of communication between employees and clientele, enhancing organizational transparency.
Security Officer
Elite Guard
10.2016 - 03.2018
- Provided high-level security services for clients, ensuring adherence to policies and maintaining a safe environment
- Responded efficiently to client requests for information, providing accurate and timely feedback
- Generated thorough reports detailing daily activities and any irregularities, contributing to the mitigation of potential security risks
- Conducted regular patrols of industrial and commercial premises, proactively preventing and detecting signs of intrusion.
Security Guard
11.2015 - 10.2016
Education
High School Diploma -
Miami Dade College
Miami, FL02.2017
Skills
- Security
- Time Management
- Microsoft Word
- Excel
- Receptionist
- Sales
- Communication skills
- Customer service
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Certification
Security Guard, Class D Security License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Ohana LLC
06.2025 - Current
Assistant Manager
Napa auto parts IBS AMERICAN AIRLINES
03.2022 - 11.2024
Delivery Driver
Amazon.com
03.2021 - 02.2022
Personal Cruise Consultant
Norwegian Cruise Line
02.2020 - 10.2020
Security Guard
Security Management Innovations/UPS air cargo facility
03.2018 - 02.2020
Security Officer
Elite Guard
10.2016 - 03.2018
Security Guard
11.2015 - 10.2016
High School Diploma -
Miami Dade College