Jeffrey Gilbertson
Alpena
Summary
Experienced in healthcare analytics and health promotion, with a strong background in customer support and care coordination. Proven ability to conduct health assessments and maintain patient care databases. Eager to leverage skill in customer support and relationship building to excel in a new role.
Overview
1
1
Certificate
28
28
years of professional experience
Work History
Hearing Health Consultant
Skoric Hearing Aid Center
02.2011 - Current
- Conducted comprehensive assessments of patient hearing needs and recommended appropriate solutions.
- Collaborated with audiologists to develop tailored treatment plans for diverse client populations.
- Educated clients on hearing aid usage, maintenance, and troubleshooting techniques.
- Increased client satisfaction by providing personalized support, resources, and timely follow-ups on progress.
- Provided information such as copay and premium details, pre-approval procedures and available products.
Quality and Safety Coordinator
Magnaloy Coupling
05.2008 - 02.2011
- Developed and implemented safety training programs to enhance employee awareness and compliance.
- Conducted regular safety audits with maintenance department to identify hazards and ensure adherence to MIOSHA standards.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Maintained Lockout/Tagout protocols specific to each piece of machinery within the facility as per MIOSHA guidelines.
- Trained company employees and new hires in safety procedures.
- Monitoring production of parts against tolerances defined by production drawings.
Shipping and Receiving Clerk
Magnaloy Coupling
05.1998 - 05.2008
- Coordinated inbound and outbound shipments to ensure timely delivery of materials.
- Managed inventory records using warehouse management systems for accurate stock tracking.
- Developed improved packing techniques that reduced damage during transit and minimized waste.
- Oversaw daily shipping operations, ensuring adherence to company policies and regulations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Education
High School Diploma -
High School Diploma -
Alpena High School
Alpena, MI06-1988
Skills
- Customer assistance
- Customer support
- Care coordination
- Sales expertise
- Multitasking
- Relationship building
- Health assessment
- Maintain databases
Certification
- Licensed Hearing Aid Salesperson - 2011- present
Languages
English
Native or Bilingual
Timeline
Hearing Health Consultant
Skoric Hearing Aid Center
02.2011 - Current
Quality and Safety Coordinator
Magnaloy Coupling
05.2008 - 02.2011
Shipping and Receiving Clerk
Magnaloy Coupling
05.1998 - 05.2008
High School Diploma -
High School Diploma -
Alpena High School