JEFFREY GOERLICH
Princeton,TX
Summary
Career telecommunications professional with experience in project management, technical support, data networking, component installation, wiring, troubleshooting, maintenance, upgrades and management. I have experience in both telecommunications, data networks and a strong mechanical aptitude. I am a veteran with 26 years of service in the US Air Force. Eager to meet the next challenge.
Overview
39
39
years of professional experience
Work History
Project Manager
Infrastructure Technology Services
01.2018 - 04.2023
- Company Overview: Cabling and network cabinet subject matter expert
- Managed numerous projects throughout North America and Mexico, including warehouse crossdocs, automotive manufacturing and training facilities
- Also charged with maintaining all Toyota internal documentation
- Expert on network cabinet wiring setup
NOC Technician/Hosted Services Account Manager
NETRIO
06.2015 - 05.2017
- Provided tier II NOC support to over 10 different customers
- Tracked and created trouble tickets using Phaseware ticketing
- Provide tier I/tier II support for all NETRIO hosted VoIP customers, provisioning IP phones, SIP trunks and Vodia IP PBX
- Assisted customers with the turn-up and installation of networks, WiFi, routers and circuits
- Ran new and terminated old network wiring
Partner/Owner
Integrated Voice Systems
01.2008 - 06.2015
- Designed, installed and maintained VoIP PBX's using Asterisk, FreePBX, to include voicemail, Auto Attendant, IVR, email to fax all on a Unix platform
- Installed and programed Grandstream, Polycom, and Cisco VoIP phones
- Coordinated the installation, test and turn-up of T1's, PRI's, SIP trunks, Time Warner Data service for termination of SIP trunking and data networks used with VoIP/data systems
- Installed Cat5/5E/6 wiring and certifications to TIA/EIA standards
- Set up WiFi/wireless networks
- Provided services for small to medium businesses fulfilling service for over 150 phones.
NCOIC Switch/Telephone Maintenance
USAF, USAFR, Texas/Michigan Air National Guard
06.1988 - 11.2010
- Non-commissioned officer in charge, supervised 2-20 personnel
- Quality Assurance Evaluator Project Management Luke AFB - Glendale, AZ 1997-99
- Switch Technician Tyndall AFB - Panama City, FL 1993-97
- Switch Technician Norton AFB - San Bernardino, CA 1989-93
- Systems Engineering & Installation Technician Lindsey AS - Wiesbaden, Germany 1985-89
Network Engineer
NEC
11.2008 - 12.2009
- Performed interoperability certification testing with SIP providers ensuring the NEC product line SV8100 performed as it should while documenting results
- Created documentation providing end users a step by step procedure for building SIP trunks with 4 different SIP providers
- Conducted testing with callcopy VoIP call recording
- Provided technical assistance from the NOC, for the NEC SV8100, gaining remote access to customers systems capturing logs, utilizing wireshark, checking configuration, assisting with setup and installation of VoIP PBX'systems systems
- Document all calls and time
Network Engineer
CentricVoice
11.2007 - 01.2008
- Identified and rectified irregularities on the T6000 platform causing service interruptions to over 15 enterprise customers
- Provided technical assistance for VoIP, VoATM and voicemail to global customers on several platforms, to include Asterisk, Genband T6, BroadSoft, Cisco Call Manager and CopperCom soft switches
- Installed and configured on customer site, Polycom and Cisco phones along with Cisco, Edgewater and Adtran routers terminating T1s
Senior VoIP/Telecom Engineer
Assemble Communications
05.2007 - 10.2007
- Built PBX'servers utilizing Asterisk, Trixbox, Flash Operator Panel, FreePBX and other Open Source applications running on Debian and Centos distributions of the Linux operating system
- Implemented a communication network to connect offices in Fiji and Dallas utilizing VoIP over V-SAT systems
- Devised and put into service a process to automate the provisioning of Polycom phones and Linksys terminal adapters to allow a plug and play experience for our customers
- Provided technical assistance for Wi-Fi, VoIP, and voicemail to global customers
- Engineered proposals for Disaster/Crisis Recovery Systems providing a highly mobile method of providing data and telecommunications to first responders
- System administration of internal PBX'servers
Switching Professional Services Engineer
Tekelec
04.2006 - 01.2007
- Documented a method of procedure (MOP) to add a retrofit air bath kit to Tekelec SUN workstations, correcting heat and air flow issues
- Assisted the test and turn up of three T7000 switching platforms ahead of schedule ensuring 2nd quarter earnings were met
- Completed four T9000 soft switch and T6000 soft switch verifications to include Cisco switches er site, rectifying several issues on the spot, ensuring quality was maintained
- Built two T7000 switching databases
- Traveled to customer sites, verifying installation of hardware and software
- Provided technical installation and hardware support on all Tekelec switching platforms
- Write and verify documentation to be used internally by customers and Tekelec vendors
- Meet with customers and compile data as needed and build switching databases
- Using Oracle to open customer and internal trouble tickets
Network Systems/Switch Technician II
Grande Communications
10.2001 - 04.2006
- Successfully upgraded our Nortel DMS-500 software load
- Implemented method of capturing switch logs to a computer to eliminate paper waste
- Organized all AccessNode alarm reporting scan points, to enhance network monitoring
- Successfully migrated 75 Lucent SLC 2000 nodes from a Lucent 5E to our DMS-500
- Coordinated and installed all Grande network equipment in our central office, to include Juniper routers, Cisco routers/switches and Zhone DSLAM's
- Daily operation and maintenance of the DMS-500 to include all translations, PRI, SS7, ISDN, line and AccessNode troubleshooting supporting over 32 thousand customers
- Monitor network of over 100 AccessNodes and 1000 miles of fiber optic cable
- Maintenance of Glenayre Voice Mail system with 11, 000 subscriber mailboxes
- Installation and monitoring of all Titan 5500 and 523 DACS cross connects
- As building manager, responsible for safety, security, environmental monitoring and maintenance of all systems
Technical Support Engineer
Nortel Networks
09.1999 - 08.2001
- Primary Subject Matter Expert (SME) for all AccessNode products and issues
- Troubleshooting and resolution of over 250 AccessNode and switching issues without compromising customer satisfaction
- Provided emergency and network tier 1 support for over 40 CLEC customers
- Technical assistance on full complement of Nortel products to include DMS-500, UE9000, AccessNode, ANX, OC12 and OC48 Multiplexers
Switch/Telephone Maintenance
USAF
07.1984 - 12.1999
Education
TELEPHONE SWITCHING SYS SPECIALIST - TOTAL QUALITY MANAGEMENT, ACCESSNODE OAM&P AND SYSTEM COMMISSIONING, INTRO TO ADVANCED DIGITAL TECHNIQUES, UNIVERSAL EDGE 9000 DATA OAM&P, DMS-100, DMS-250, DMS-500, MSL, CCNA, ICND 1-4
Crafton Hills College
Yucaipa, CACommunity College of The Air Force
Timeline
Project Manager
Infrastructure Technology Services
01.2018 - 04.2023
NOC Technician/Hosted Services Account Manager
NETRIO
06.2015 - 05.2017
Network Engineer
NEC
11.2008 - 12.2009
Partner/Owner
Integrated Voice Systems
01.2008 - 06.2015
Network Engineer
CentricVoice
11.2007 - 01.2008
Senior VoIP/Telecom Engineer
Assemble Communications
05.2007 - 10.2007
Switching Professional Services Engineer
Tekelec
04.2006 - 01.2007
Network Systems/Switch Technician II
Grande Communications
10.2001 - 04.2006
Technical Support Engineer
Nortel Networks
09.1999 - 08.2001
NCOIC Switch/Telephone Maintenance
USAF, USAFR, Texas/Michigan Air National Guard
06.1988 - 11.2010
Switch/Telephone Maintenance
USAF
07.1984 - 12.1999
Community College of The Air Force
TELEPHONE SWITCHING SYS SPECIALIST - TOTAL QUALITY MANAGEMENT, ACCESSNODE OAM&P AND SYSTEM COMMISSIONING, INTRO TO ADVANCED DIGITAL TECHNIQUES, UNIVERSAL EDGE 9000 DATA OAM&P, DMS-100, DMS-250, DMS-500, MSL, CCNA, ICND 1-4
Crafton Hills College
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