JEFFREY GORDON

Wheeling,IL

Summary

Claims-focused professional with 10+ years of experience in insurance restoration, project coordination, and property damage assessment. Skilled in Xactimate estimating, scope review, and working with insurance adjusters to validate coverage and pricing. Strong background managing projects from pre-construction through completion while supporting claims documentation and resolution.

Overview

years of professional experience

Certification

Work History

Field Project Manager / Field Customer Service Rep.

Exteriors / Elite Brands

Downers Grove

05.2025 - Current

Manage project production from pre-construction through completion, ensuring timelines and quality standards are met.
Review job files, scopes, and material orders prior to start to confirm accuracy and readiness for production.
Coordinate crews, subcontractors, and material logistics to optimize job flow and minimize delays.
Conduct jobsite inspections to monitor workmanship, enforce safety standards, and resolve field issues.
Maintain detailed project documentation, photos, and updates in ERP systems, including change orders and progress tracking.
Serve as primary point of contact for homeowners during production and proactively resolve project-related concerns.

Project Coordinator / Estimator (Insurance Restoration)

Weatherguard Construction Company Inc.

Schaumburg

02.2018 - 01.2025

Performed property damage inspections for residential storm-related claims.
Prepared detailed Xactimate estimates aligned with insurance carrier guidelines.
Met with insurance adjusters on-site to review scope, pricing, and coverage determinations.
Acted as liaison between homeowners, insurance carriers, and internal teams throughout the claims process.
Managed insurance restoration projects from initial inspection through completion.
Documented damage, scope changes, and claim updates to support claim resolution.
Resolved post-construction and claim-related issues through effective problem solving.

Field Supervisor

USIC LLC

Lombard

01.2007 - 01.2018

Supervised and trained 15+ field technicians while ensuring OSHA-compliant safety practices.
Coordinated daily routing, scheduling, and operations to improve efficiency.
Maintained client relationships and consistently met performance expectations.
Supervised field operations to ensure compliance with safety regulations and quality standards.
Trained and mentored team members on operational procedures and best practices.
Coordinated project schedules and resources to optimize workflow efficiency.
Conducted regular site inspections to identify hazards and implement corrective actions.
Analyzed operational data to drive decisions that improved overall service delivery effectiveness.
Monitored employee performance for compliance with regulations and policies.

Education

No Degree -

University of Wisconsin–Milwaukee

Milwaukee

High School Diploma -

Warren Township High School

Gurnee

05.2000

Skills

Scope & Coverage Review
Insurance Restoration
Property Damage Assessment
Claims Support & Documentation
Xactimate Estimating

Customer & Carrier Communication
Project Coordination
Problem Resolution
OSHA Safety Awareness