Jeffrey Gotcher
Apple Valley
Summary
Dynamic General Manager with proven expertise in leadership, operations management, and expense control. Achieved significant sales growth and enhanced customer relations by implementing innovative strategies and fostering a high-performing team. Ran multiple high volume locations in the retail/fuel/food industry.
Overview
1
1
Certification
8
8
years of professional experience
Work History
General Manager
Pilot Flying J Travel Center
Pyote, TX
01.2025 - 04.2026
- Implemented operational strategies to enhance customer service and streamline daily activities.
- Coordinated staff schedules to ensure optimal coverage during peak hours and improve efficiency.
- Managed inventory control processes, reducing stock discrepancies and ensuring product availability.
- Trained new team members on company policies and best practices for exceptional service delivery.
- Fostered a positive work environment, enhancing team morale and employee retention rates.
- Oversaw maintenance of facility standards, ensuring compliance with health and safety regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Won multiple awards including safety, and profitability best in class in region.
- Top 30 store in company averaging 400-500k total inside sales per month between food and retail not including fuel.
- Responsible for 30+ team members evaluations, schedules, and performance.
Deli General Manager
Pilot Flying J Travel Center
Orla, TX
01.2022 - 12.2024
- Analyzed sales data to identify trends, optimizing inventory management and product placement.
- Developed and executed marketing strategies, increasing foot traffic and overall revenue growth.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Multiple years of 20-30% sales growth LL back to back.
- #1 Pilot in the company in inside sales and food sales averaging 1.3 million inside sales per month, food being 400-500k of that each month.
- Won multiple awards for best in class at operations and sales intensity in 2023 and 2024.
- Busiest Pilot location in the company in terms of sales volume averaging more than 1 million in profit each month between fuel margins and inside sales.
- 40+ % Total Operating Profit in Deli every single month usually accumulating 200k or more in profit from food alone per month.
Deli General Manager
Pilot Flying J Travel Center
Hesperia, CA
01.2020 - 12.2021
- Oversaw daily operations to enhance customer service and operational efficiency.
- Implemented training programs for staff, improving service quality and employee retention.
- Coordinated with vendors to ensure timely delivery of products, reducing supply chain disruptions.
- Managed budgeting processes, ensuring financial targets were met while controlling costs effectively.
- Started career in Hesperia, Ca before being promoted out to Texas.
Deli Production Team Member
Pilot Flying J Travel Center
Hesperia, CA
06.2018 - 12.2019
- Conducted quality checks on products, ensuring adherence to standards before distribution.
- Coordinated daily tasks among team members to meet production deadlines effectively.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
- Started at an entry level position and worked up to General Manager.
Freight Team Associate
Home Depot
Apple Valley, CA
01.2018 - 06.2018
- Collaborated with team members to maintain optimal inventory levels and streamline stock replenishment processes.
- Improved workflow efficiency by implementing best practices for merchandise handling and storage techniques.
- Monitored product quality and ensured compliance with safety standards during loading and unloading operations.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Loaded and unloaded trucks.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05-2014
No Degree -
Victor Valley College
Victorville, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Staff management
- Training and development
- Employee scheduling
- Labor cost controls
- Expense control
- Sales analysis
- Customer relations
- Inventory control
- P&L management
Accomplishments
Multiple Founder's awards with Pilot company which signifies best in class at operations (top award given).
Multiple financial/sales awards for driving top sales performance in the company at the busiest location in the country.
Safety award for going over a year without any injuries or OSHA violations.
Year over year financial growth of 20-30% sales improvement.
Certification
ServSafe Manager
Timeline
General Manager
Pilot Flying J Travel Center
01.2025 - 04.2026
Deli General Manager
Pilot Flying J Travel Center
01.2022 - 12.2024
Deli General Manager
Pilot Flying J Travel Center
01.2020 - 12.2021
Deli Production Team Member
Pilot Flying J Travel Center
06.2018 - 12.2019
Freight Team Associate
Home Depot
01.2018 - 06.2018
No Degree -
Victor Valley College
High School Diploma -
Hesperia High School