Jeffrey Graham

1. Utilizes servant leadership style to support and motivate fellow crews while upholding Delta's brand image and creating a Welcoming, Caring and Elevated environment

2. Maintains a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations

3. Demonstrates flexibility and adaptability amidst schedule reroutes, delays or challenging operational situations while maintaining a positive attitude

4. Promotes Delta brand reputation by exhibiting professionalism, friendliness and attentiveness in all customer interactions

5. 2024 Chairman's Club nominee

1. Ensured customer safety and comfort as top priority while delivering a consistently gracious service in the Mint Experience as an Onboard Lead

2. Worked independently and as part of a team; offered feedback using peer coaching methods to help fellow crewmembers evolve in their career

3. Upheld JetBlue's five Core Values of Safety, Caring, Integrity, Passion and Fun in both professional and personal life

4. Provided servant leadership and maintained order during high stress situations including aircraft evacuation, security threats, delays, severe weather conditions and turbulence

5. Maintained professional, composed public image while complying with grooming and uniform standards

1. Lived abroad in Dubai as part of multinational crewmembers and worked exclusively onboard the Flagship of Emirates Airbus A380

2. Delivered exceptional customer service first in Economy Class and then promoted to Business Class

3. Complied with all General Civil Aviation rules and regulation to ensure safe operations

4. Submitted analytic reports detailing onboard duty free sales, customer feedback and any unforeseen events regarding a flight

5. Used critical thinking and problem solving skills to effectively communicate in various cultures and locations around the world