Jeffrey Griffin
Medford,OR
Summary
Personable and dedicated customer service representative with extensive experience in the insurance industry. Solid team player and leader with an upbeat, positive attitude, and proven skill in establishing rapport with clients and by training new team members. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, guiding team members to succes and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CARDINAL EMPLOYER ORGANIZATION / THE BUTCHER SHOP
Eagle Point, Oregon
06.2018 - 06.2025
- Managed front counter operations, ensuring efficient service and customer satisfaction.
- Processed transactions accurately and promptly to enhance operational flow.
- Trained new staff on procedures and customer interaction techniques.
- Resolved customer inquiries and complaints to maintain positive relationships.
- Monitored inventory levels and coordinated restocking efforts as needed.
Agency Development Manager
COLONIAL LIFE INSURANCE
Medford, Oregon
01.2015 - 03.2020
- Developed and executed training programs for new agents at Colonial Life Insurance.
- Implemented field sales acquisition strategies to drive organizational growth.
- Opened and enrolled accounts, expanding client portfolio.
- Served as certified enroller for large groups.
Agent
AFLAC
Medford, Oregon
12.2008 - 01.2015
- Educated clients on insurance products and benefits, enhancing product understanding.
- Assisted with claims processing and inquiries, ensuring timely resolution.
- Conducted presentations to promote available insurance options, increasing product awareness.
- Built customer relationships to ensure satisfaction with services provided.
- Responded promptly to service calls and inquiries from diverse clientele.
- Engaged in prospecting activities to expand client base.
Education
Associate of Arts - Music
Southern Oregon University
Ashland, OR06-2005
Skills
- Customer service and support
- Relationship management
- Staff training
- Account management
- Complaint resolution
- Problem solving
- Product knowledge
- Attention to detail
- Time management
- Team leadership
- Sales expertise
Affiliations
- Avid hiker, SF Giants fan & memorabilia collector, passion for understanding music of all genres, self health and improvement lifestyle, active gym enthusiast
Accomplishments
- Various levels of sale goals and tiers reached
- ACA education best in state award Aflac 2010
- ADM for Colonial Life first account opened was my largest ever McKay's Market by in person prospecting
Certification
- P & C Licensed
- Health & Life in process
Timeline
Customer Service Representative
CARDINAL EMPLOYER ORGANIZATION / THE BUTCHER SHOP
06.2018 - 06.2025
Agency Development Manager
COLONIAL LIFE INSURANCE
01.2015 - 03.2020
Agent
AFLAC
12.2008 - 01.2015
Associate of Arts - Music
Southern Oregon University
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