Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
JEFFREY GRIFFIN

JEFFREY GRIFFIN

Medford,OR

Summary

Dedicated professional with extensive experience in customer service and sales. Proven ability to lead teams with a positive attitude while fostering collaboration. Committed to maintaining high customer satisfaction to drive repeat business. Results-oriented with a strong focus on building lasting relationships and guiding teams to success.

Overview

17
17
years of professional experience
2
2
Certifications

Work History

Customer Service Representative

CARDINAL EMPLOYER ORGANIZATION / THE BUTCHER SHOP
Eagle Point, Oregon
06.2018 - 06.2025
  • Managed front counter operations, ensuring efficient service and customer satisfaction.
  • Resolved customer inquiries and complaints to maintain positive relationships.
  • Processed transactions accurately and promptly to enhance operational flow.
  • Trained new staff on procedures and customer interaction techniques.
  • Oversaw inventory levels and initiated restocking activities.

Agency Development Manager

COLONIAL LIFE INSURANCE
Medford, Oregon
01.2015 - 03.2020
  • Designed and implemented training programs for new agents at Colonial Life Insurance, enhancing onboarding experience.
  • Implemented field sales acquisition strategies to drive organizational growth.
  • Opened and enrolled accounts to expand client portfolio, contributing to overall business growth.
  • Certified to conduct large group enrollment.

Agent

AFLAC
Medford, Oregon
12.2008 - 01.2015
  • Conducted presentations to promote available insurance options, boosting client engagement.
  • Educated clients on insurance products and benefits, improving client decision-making.
  • Engaged in prospecting activities to expand client base.
  • Assisted with claims processing and inquiries, achieving timely resolutions for clients.
  • Responded promptly to service calls and inquiries from diverse clientele.
  • Built customer relationships to ensure satisfaction with services provided.

Education

ASSOCIATE OF ARTS - MUSIC

Southern Oregon University
Ashland, OR
03.2020

Skills

  • Customer service and support
  • Complaint resolution
  • Relationship management
  • Account management
  • Sales strategy
  • Sales expertise
  • Product knowledge
  • Problem solving
  • Attention to detail
  • Time management
  • Team leadership
  • Staff training and development

Certification

Property & Casualty State Certified

Timeline

Customer Service Representative

CARDINAL EMPLOYER ORGANIZATION / THE BUTCHER SHOP
06.2018 - 06.2025

Agency Development Manager

COLONIAL LIFE INSURANCE
01.2015 - 03.2020

Agent

AFLAC
12.2008 - 01.2015

ASSOCIATE OF ARTS - MUSIC

Southern Oregon University
JEFFREY GRIFFIN