Jeffrey Hannon
Summary
Dynamic Dispatch Supervisor at Guernsey County Sheriff's Office with a strong record of modernizing public safety communication systems and elevating team performance. Demonstrated expertise in critical thinking, staff performance management, and policy development. Successfully led the implementation of innovative operational protocols, resulting in measurable increases in efficiency and productivity in a high-pressure environment. Recognized nationally for excellence in dispatch operations, with multiple agencies across the U.S. seeking guidance and best practices. Featured on Fox News, NewsNation, and various regional news outlets for groundbreaking achievements in emergency communications.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatch Sergeant
Guernsey County Sheriff's Office
10.2011 - Current
- Modernized communication systems to improve overall productivity, reliability, and operational efficiency.
- Analyzed project data and vendor information, compiling insights into clear internal reports and presentations for decision-making.
- Maintained accurate call records in both physical and electronic databases, ensuring up-to-date and accessible data.
- Supervised a team of 10 employees, providing training and guidance to maximize performance and professional growth.
- Tracked attendance and performance metrics, maintaining detailed employee records to support evaluations and staffing needs.
- Implemented scheduling and policy changes, collaborating with leadership to develop and refine procedures and departmental goals.
- Partnered with external vendors to resolve real-time operational challenges and ensure a seamless communication environment.
- Acted as a mediator to resolve conflicts between field personnel and management, promoting workplace cohesion and understanding.
- Maintained high energy and professionalism in a fast-paced, high-pressure environment, consistently meeting critical response demands.
Retail Sales Representative
Verizon Wireless
03.2009 - 10.2011
- Boosted sales performance by delivering personalized product recommendations and promoting value-added services and accessories.
- Engaged with customers on the sales floor, initiating conversations to assess needs and guide them toward tailored wireless solutions.
- Maintained expert knowledge of Verizon products, pricing, promotions, and technical specifications to confidently answer questions and resolve concerns.
- Recommended devices, plans, and add-ons based on customer preferences and usage habits, increasing customer satisfaction and retention.
- Managed multiple business accounts, serving as a point of contact for account support and ensuring ongoing customer satisfaction through regular follow-up.
- Created and maintained visually appealing merchandise displays to align with brand standards and enhance the in-store shopping experience.
- Handled point-of-sale transactions, including issuing receipts, processing refunds, credits, and exchanges accurately and efficiently.
Factory Laborer
Detroit Diesel
04.2005 - 11.2008
- Took part in all company-offered training sessions to improve skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Operated several machines proficiently and in compliance to safety standards.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Maintained organized work area by cleaning and removing hazards.
- Monitored employee actions for adherence to safety procedures.
Sales Representative Supervisor
Kmart, Sears Holding
09.2001 - 10.2005
- Composed and managed profitable contacts and broadened sales territories.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
High School Diploma -
Meadowbrook High School
Byesville, OH05.2003
Skills
- Calendar management software
- Staff performance tracking
- Experience with dispatch center systems
- Experienced with Microsoft Office applications
- Information Gathering
- Guiding teams
- Training and Development
- Critical thinking for problem resolution
Accomplishments
- Supervised a team of 10 dispatch staff, providing leadership and oversight in a high-stakes environment.
- Co-led the planning and development of a brand-new, fully operational dispatch center in collaboration with a 5-person project team.
- Trained and certified over 10 new dispatchers, all achieving APCO certification under my mentorship.
- Spearheaded the implementation of major technology upgrades, including a new CAD system, 911 system, radio system, Smart911, and Carbyne, significantly modernizing operations since 2018.
Certification
- APCO Certified: Public Safety Telecommunicator I (PST1) and Emergency Medical Dispatch (EMD)
- Former APCO Instructor: PST1 and EMD
- Certified Dispatcher – State of Ohio
- LEADS/NCIC & CJIS Certified
- CPR Certified
- Former Volunteer Firefighter
- Former Emergency Medical Responder (EMR)
Timeline
Dispatch Sergeant
Guernsey County Sheriff's Office
10.2011 - Current
Retail Sales Representative
Verizon Wireless
03.2009 - 10.2011
Factory Laborer
Detroit Diesel
04.2005 - 11.2008
Sales Representative Supervisor
Kmart, Sears Holding
09.2001 - 10.2005
High School Diploma -
Meadowbrook High School
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