Summary
Overview
Work History
Education
Skills
Pc Skills
Timeline
Generic

JEFFREY HARRIS

Cincinnati,Ohio

Summary

  • IT Support
  • Over 20 years of IT Support.
  • Help Desk support, Hardware support, and Database support for employees and non-employees.
  • Two years of System Admin, Adding users to AD, Group Policy Management, connect to Terminal Server, using SCCM to deploy software, password resets, install vPro remote OS image.
  • Three years installing and supporting proprietary CAD software on multiple OS platforms, where users design and create electrical panels and generators.
  • Experienced troubleshooting Win XP, Win 7, Win 10, and Win 11.
  • Experienced in ServiceNow, Clarify, Remedy, SDM, and Alliance ticket systems.
  • Experienced in installing and troubleshooting proprietary database software for our clients.
  • Six years of hardware and software support in the field for Atos clients, trouble shooting and repairing Laptops, Desktops, and Servers. Certified to trouble shoot and repair Color and Mono Laser Printers; HP’s and Lexmark’s, and HP Plotters. Certified on Dell and HP PC’s.

Overview

28
28
years of professional experience

Work History

Senior Deskside Technician - Lead

Indigo IT
Cincinnait, Ohio
01.2022 - Current
  • Supervised technicians for completion of tickets, to make SLA’s
  • Supporting Windows 10 & 11 environment
  • Account PC refresh, installing, maintaining and upgrading custom proprietary database software packages
  • Deskside support and remote support.

Senior Deskside Technician

ECS Federal
Cincinnait, Ohio
01.2019 - 07.2022
  • Supporting Windows 10 environment
  • Account PC refresh, installing, maintaining and upgrading custom proprietary database software packages
  • Deskside support and remote support.

Process Analyst

NSC Global
Mason, Ohio
01.2014 - 01.2018
  • Supervisor over Deskside Technicians
  • Oversee the accounts daily activities for reporting to manager
  • Supervised technicians for completion of tickets, to make SLA’s.

Help Desk Agent III

Atos IT Services
Mason, Ohio
01.1996 - 01.2014
  • Installing, maintaining and upgrading custom proprietary database software packages for individual and corporate clients
  • PC Software Support,Win 98, NT 4.0, Server 2000 & 2003 Win 2K, Win XP, Win 7, Win 10
  • Providing online and remote assistance for database software and browser faults
  • Trained users on the basic access of the custom database software package
  • Coordinating Server hardware support for our clients
  • High Level support, which involves critical outages P1 and P2 escalations of servers
  • Troubleshoot hardware problems to determine which parts need to be replace.

Help Desk Agent II

NSC Global
Mason, Ohio
  • Account PC refresh and hardware repair
  • Remote into users PC to troubleshoot and fix their errors, also installing software.

Education

PC Support and Administration, Hardware and Software; Excel and Word; Programming Classes; Cobol I, Visual Bacis I, AS/400, RPG I, C

Cincinnati State Technical

Skills

  • System Troubleshooting
  • Equipment Repair
  • Customer Service
  • System Installation
  • Component Replacement
  • Customer Interaction
  • Troubleshooting
  • Works Well Under Pressure
  • Troubleshooting and Diagnosis
  • Team Training

Pc Skills

  • PC - Hardware Support
  • PC – Software Support
  • Windows Support
  • Dell Support
  • HP Printer, Plotter & HW Support
  • A+
  • MCP

Timeline

Senior Deskside Technician - Lead

Indigo IT
01.2022 - Current

Senior Deskside Technician

ECS Federal
01.2019 - 07.2022

Process Analyst

NSC Global
01.2014 - 01.2018

Help Desk Agent III

Atos IT Services
01.1996 - 01.2014

Help Desk Agent II

NSC Global

PC Support and Administration, Hardware and Software; Excel and Word; Programming Classes; Cobol I, Visual Bacis I, AS/400, RPG I, C

Cincinnati State Technical

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JEFFREY HARRIS