Jeffrey Havens
Chaffee,NY
Summary
Successful Customer Care Representative with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Having the ability to input and asses data efficiently and accurately. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Coast Professional Inc.
06.2019 - 10.2023
- Was the sole representative responsible for the implementing and developing the collection process for the municipality contract.
- Worked on multiple contracts including Internal Revenue Service, Department of Education, and New York State Department of Taxation and Finance.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Senior Customer Service Representative
C&B Enterprise
05.2016 - 05.2019
- Was responsible for hiring, training, and assisting employees in maintaining company policies and production standards
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about services.
- Escalated issues to proper supervisors when standard processes were not effective.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
Education
Bible Degree - Bible Studies
Davis College
Johnson City, NY05.2016
High School Diploma -
Pioneer Senior High School
Yorkshire, NY06.2015
Skills
- Workload Planning
- Contract Negotiation Expertise
- Conflict Mediation
- Customer Relations
- Training and Development
- Problem Resolution
- Microsoft Office
- Inbound Customer Service
- Outbound Collection Calling
- Calm and Professional Under Pressure
- Documentation
Additional Information
I have passed multiple federal background checks performed by the Department of Education and the Internal Revenue Service
Timeline
Customer Care Representative
Coast Professional Inc.
06.2019 - 10.2023
Senior Customer Service Representative
C&B Enterprise
05.2016 - 05.2019
Bible Degree - Bible Studies
Davis College
High School Diploma -
Pioneer Senior High School
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