Sharon Baum
Jupiter,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Tecomet
11.2015 - 10.2020
- Handled inquiries from both customers and sales representatives every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and lead time information to help guide purchasing decisions.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals through planning.
- Increased client retention by managing supplier deliveries around client needs, managed over 500 different part numbers.
- Wrote and proofed orders to reflect proper pricing and discounts.
- Coordinated logistics and verified order shipment, pricing, and availability.
Manufacturing Planning
Tecomet
11.2003 - 11.2015
- Maintained reports to ensure inventory levels for large key accounts were ready when needed through inventory management tools to facilitate material requirements planning, inventory control and proper accounting.
- Reviewed production schedules and streamlined processes.
- Oversaw logistics and inventory management for storeroom.
- Prepared reports and technical documentation of day-to-day production processes.
- Reviewed demand forecasts to determine realistic production approach and manage inventory comprehensively.
- Liaised with vendors to ensure orders were met on a timely manner.
Education
BBA - Finance
Florida International University
Miami, FL04.2003
Skills
- Workload Planning
- Contract Negotiation Expertise
- Conflict Mediation
- Corporate Standards
- Training and Development
- Customer Relations
- Customer Database Management
- Customer Relationship Management
- Problem Resolution
- Client Meetings
- Inbound Customer Service
- Microsoft Office
- Clerical Support
- POS Inventory System Operation
- Corrective Actions
- Special Assignments
- Client Development and Retention
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Tecomet
11.2015 - 10.2020
Manufacturing Planning
Tecomet
11.2003 - 11.2015
BBA - Finance
Florida International University
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