Jeffrey Henderson
Cibolo
Summary
Dynamic Operations Manager with a proven track record at Rain for Rent, enhancing operational efficiency through strategic process improvements and team leadership. Skilled in inventory management and employee motivation, I fostered a culture of safety and accountability, achieving higher retention rates and improved project delivery timelines.
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Rain For Rent
04.2017 - Current
- Streamlined operations by implementing process improvements and best practices across multiple departments.
- Led cross-functional teams to enhance workflow efficiency and reduce operational bottlenecks.
- Managed inventory control systems, ensuring optimal stock levels and minimizing waste.
- Coordinated logistics for project execution, optimizing resource utilization and scheduling efficiency.
- Fostered a culture of safety compliance, significantly reducing workplace incidents through effective training initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Foreman
Rain For Rent
01.2009 - Current
- Supervised daily operations, ensuring safety compliance and efficient workflow management.
- Trained and mentored staff on equipment handling and safety protocols.
- Coordinated project timelines, optimizing resource allocation for multiple job sites.
- Implemented process improvements that enhanced productivity and reduced operational downtime.
- Conducted regular inspections of equipment to maintain performance standards and prevent failures.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
Education
High School Diploma -
Smithville High School
Smithville, TX05-1993
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Project management
- Operations oversight
- Policies and procedures implementation
- Employee motivation
- Customer relationship management
- Schedule management
- Continuous improvement
- Time management skills
- Onboarding and orientation
- Project planning and development
- Logistics
Accomplishments
- Reduced operational expenses month on end to stay under budget.
- Hired a strong team and promoted within to accomplish efficiency.
- Have been trained to be a trainer on HDPE fusing, forklift operations and telehandler operations.
- Have strong knowledge on by-pass work, filtration and water clarification.
- Have shared my knowledge and have grown a successful team around me from Ops Support, Ops Supervisor and Yard Supervisor.
- I have a strong understanding of RFR from the ground up and have helped promote RFR culture to my crew.
- Have helped our sales team with Sales Pro in quoting jobs properly and efficiently for winning bids and seeing it through.
- Have worked hand in hand with our BM to stream line the branch to increase profit and margins.
Timeline
Operations Manager
Rain For Rent
04.2017 - Current
Foreman
Rain For Rent
01.2009 - Current
High School Diploma -
Smithville High School