Jeffrey Hernandez
Chicago,IL
Summary
Proven to enhance customer satisfaction through exceptional service and a strong work ethic, as demonstrated at Fogo De Chao. Skilled in guest engagement and adept at using sales techniques to improve dining experiences. Successfully managed high-volume periods, showcasing multitasking abilities and a professional appearance, while resolving complaints efficiently to uphold a positive reputation. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server/Gaucho Chef
Fogo De Chao
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Automotive Lube Technician
Elite Auto Repair And Sales
05.2020 - 08.2021
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Contributed to a positive customer experience by providing attentive service from start to finish during each appointment.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Busser/Assistant Food Runner
Cafe La Cave
01.2016 - 01.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
Education
Diploma - Automotive Service Technology
Lincoln College of Technology - Melrose Park
Melrose Park, IL02.2025
High School Diploma -
Main West Highschool
Des Plaines, IL09.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Service prioritization
- Sales Techniques
- Problem-Solving
- Maintenance and repairs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“I think, therefore I am.”
René Descartes
Timeline
Server/Gaucho Chef
Fogo De Chao
09.2021 - Current
Automotive Lube Technician
Elite Auto Repair And Sales
05.2020 - 08.2021
Busser/Assistant Food Runner
Cafe La Cave
01.2016 - 01.2020
Diploma - Automotive Service Technology
Lincoln College of Technology - Melrose Park
High School Diploma -
Main West Highschool