Jeffrey Hoffman
Easton,MD
Summary
Achieved a notable conversion rate in sales at CINTAS by leveraging relationship building and upselling skills. Expert in performance evaluations and multitasking, driving operational excellence and profitability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
06.2003 - 06.2024
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Maintained [Number]% conversion rate on new contacts by using persuasive communication skills.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Maintained up-to-date knowledge of product and service changes.
Plant Manager/Machinist
Apogee Designs
01.1995 - 03.2003
- Provided direction and leadership to all levels of employees and managers.
- Directed employees and related programs to maximize team productivity and facility output.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Maximized plant safety through proactive strategies and well-structured training.
- Promoted collaborative work environment to motivate and engage staff to achieve company objectives.
- Created plant policies and procedures for safe and productive operations.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Education
High School Diploma -
Kenwood High
Baltimore, MD06.1985
Skills
- Performance Evaluations
- After-sales support
- Resource Allocation
- Work Planning and Prioritization
- Conflict Resolution
- Customer Service
- Customer Service Management
- Relationship Building
- Schedule Management
- Multiple Priorities Management
- Upselling
- Multitasking and Organization
- Problem-Solving
- Rapport Building
Additional Information
CDL B License
Timeline
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
06.2003 - 06.2024
Plant Manager/Machinist
Apogee Designs
01.1995 - 03.2003
High School Diploma -
Kenwood High
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