Jeffrey Jean
Marietta,GA
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
13
13
years of professional experience
Work History
Server
Marlow's Tavern
Atlanta, GA
06.2023 - Current
- Handled guest inquiries and resolved issues promptly to enhance dining experience.
- Recommended menu items based on guest preferences and dietary restrictions.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Implemented feedback from customers to improve service quality and menu offerings.
Server
Margaritaville Hollywood Beach Resort
Hollywood, FL
08.2015 - 09.2022
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Recommended menu items based on guest preferences and dietary restrictions.
- Stayed informed about daily specials, new menu items, promotions.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Cheesecake Factory
Aventura, FL
04.2013 - 06.2015
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Handled guest inquiries and resolved issues promptly to enhance dining experience.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Hallandale High School
Hallandale Beach, FL06.2006
Skills
- Point of Sale Systems
- Menu Recommendations
- Customer relationship management
- Sales promotion
- Effective communication
- Time management
- Customer feedback management
- Specials promotion
- Guest engagement
- Suggestive selling
- Sales techniques
- Upselling techniques
Timeline
Server
Marlow's Tavern
06.2023 - Current
Server
Margaritaville Hollywood Beach Resort
08.2015 - 09.2022
Server
Cheesecake Factory
04.2013 - 06.2015
High School Diploma -
Hallandale High School