Jeffrey Jones

Security Account Manager

The Mortgage Doctors

01.2016 - 09.2022

Developed strong relationships with clients through consistent communication and excellent customer service.
Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
Collaborated with local law enforcement agencies to improve overall community safety.
Implemented new technologies to enhance surveillance capabilities and reduce response times in emergencies.
Maintained high levels of client retention by consistently delivering exceptional service and results.
Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.
Reviewed reports regularly to analyze trends in incidents at assigned locations.
Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
Increased security awareness by conducting regular training sessions for client employees.
Developed customized risk management plans tailored to each client''s specific requirements.
Reduced security risks by conducting thorough site assessments and implementing necessary improvements.
Negotiated contracts with vendors, securing cost-effective solutions for clients'' unique security needs.
Conducted regular audits of security protocols to ensure compliance with industry standards and regulations.
Managed budgets effectively while maintaining quality service levels.
Monitored team performance metrics, identifying areas for improvement or additional training as needed.
Oversaw team of security officers and managed scheduling and performance evaluations.
Kept team compliant with security protocols and appearance standards.
Investigated incidents and wrote reports.
Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Conducted drills to keep security staff on alert and proficient with established plans.
Monitored and maintained CCTV and access control systems to protect personnel and assets.
Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.

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