Results-oriented Operations Manager experienced in optimizing processes and enhancing team performance. Achieved significant improvements in service quality and customer satisfaction through effective training and leadership. Focused on driving sales and fostering a collaborative team environment to adapt to evolving business needs.
Work History
Manager
5 Months
Tire South | 02.2026 - 07.2026
Managed daily operations to ensure optimal tire inventory and customer service quality.
Oversaw scheduling and coordination of tire change services, enhancing workflow efficiency.
Trained staff on safety protocols and efficient tire installation techniques.
Implemented best practices for maintaining equipment and tools in excellent condition.
Assisted in developing promotional strategies to increase customer engagement and sales.
Monitored employee performance, providing feedback to improve team productivity and morale.
Analyzed customer feedback to identify areas for service improvement and satisfaction enhancement.
Assistant Manager
2 Years 8 Months
Pep Boys | 06.2023 - 02.2026
Trained and mentored staff on customer service best practices and product knowledge.
Collaborated with management to develop strategies for sales growth and customer retention.
Implemented process improvements to enhance inventory management and reduce errors.
Supervised daily operations to ensure optimal workflow and service efficiency.
Log Truck Driver
4 Months
Greenleaf Tree Service | 10.2022 - 02.2023
Operated log trucks to transport timber safely and efficiently to designated locations.
Collaborated with ground crews to coordinate loading and unloading processes effectively.
Conducted routine inspections of vehicles to ensure compliance with safety standards.
Maintained accurate logs of transportation activities, ensuring regulatory adherence.
Truck Driver
3 Months
JB Harris | 07.2022 - 10.2022
Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
Operated commercial vehicles while adhering to all safety regulations and traffic laws.
Managed delivery schedules, optimizing routes for efficiency and timely arrivals.
Maintained accurate logs of driving hours, mileage, and fuel consumption in compliance with DOT regulations.
Delivery Driver
1 Year 9 Months
Blossman Propane | 10.2020 - 07.2022
Managed delivery routes to optimize time and fuel efficiency while meeting customer needs.
Delivered propane and related products to residential and commercial customers efficiently.
Ensured compliance with safety regulations and company policies during delivery operations.
Conducted vehicle inspections and maintenance checks to maintain operational readiness.
Education
No Degree - Mandatory High School Study
Harris County High School | Hamilton, GA
I did not Gruaduate!
Skills
CRM management
Team leadership
Staff management
Training development
Task delegation
Time management
Decision-making
Team management
Reporting documentation
Customer service
Cross-functional teamwork
Communication skills
Relationship building
Certification
Class A CDL with Tanker Certifications and Endorsements