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Open to workDesired start date: Immediately
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Hi, I’m
Meranda Lauderdale
Baldwyn,Mississippi
Work Preference
Summary
Results driven manager with 3+ years of experience in team leadership and process improvement. Recognized for enhancing operational efficiency and customer satisfaction through effective communication and strategic planning. Achievements met within 1st year of management: Store record Sales achieved a total of 3 times within the first year of being in the store management position. Dynamic manager with expertise in inventory management and process improvement. Proven ability to enhance team performance and customer satisfaction through effective coaching and communication. Results-driven manager with expertise in inventory management, performance improvement, and team leadership. Proven track record of enhancing operational efficiency and customer satisfaction in fast-paced environments.
Overview
5
years of professional experience
Work History
Genuine Parts Co. - NAPA Auto Parts Distribution CenterBaldwyn, MS
Manager
06.2023 - Current
Job overview
- Oversaw daily operations and workflow in a busy auto parts distribution center.
- Managed inventory levels to ensure product availability and accuracy.
- Trained new employees on safety protocols and operational procedures.
- Coordinated order fulfillment processes to meet customer demands efficiently.
- Monitored team performance to maintain high standards of service delivery.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Monitored staff performance daily and addressed any issues promptly.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached and mentored team members, improving job performance through targeted training.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Allocated responsibilities to team members to enhance overall performance.
- Developed and implemented strategies that enhanced customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts to ensure timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led a team of employees, ensuring high productivity and excellent customer service.
- Managed risk by developing and implementing effective risk management strategies.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Developed and implemented strategic plans to achieve company objectives.
- Ensured compliance with industry regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
Mac Lindsey Body ShopBooneville, Mississippi
Mechanical Supervisor
01.2021 - 06.2023
Job overview
- Supervised daily operations in auto body repair and restoration.
- Coordinated workflow between technicians and management to streamline operations.
- Managed inventory of tools and materials for repair processes.
- Maintained communication with customers to provide updates on project status and timelines.
- Implemented process improvements to enhance team productivity and performance.
- Developed preventive maintenance schedules to minimize downtime and maximize productivity.
- Resolved customer complaints about malfunctioning machines in an efficient manner.
- Monitored daily operations to ensure that all tasks were completed in a timely manner.
- Planned and scheduled workforce for efficient utilization of employees.
- Maintained accurate records of all maintenance activities including work orders, reports and other documents.
- Coordinated project priorities, budgets, schedules and staffing assignments.
- Prepared team and maintenance schedules, assigned work, and reviewed performance.
- Ensured that all employees followed safe working practices while operating machinery.
- Coordinated with vendors to purchase parts for repairs or replacements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created work crew schedules and delegated assignments.
- Reported project progress, site problems and labor status to supervisors.
- Prepared and planned worksites to ensure smooth job execution.
- Delegated work to staff, setting priorities and goals.
- Monitored employee work levels and optimized performance with strategic approaches.12
- Inspected completed work to assess quality and identify skill gaps.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
NEMCCBooneville, MS
GED
08-2019
University Overview
Skills
- Inventory management
- Order fulfillment
- Sales management
- Performance management
- Budget management
- Budget control
- Financial records oversight
- Operations management
- Process improvement
- Risk management
- Strategic planning
- Schedule preparation
- Team leadership
- Staff management
- Coaching and mentoring
- Decision-making
- Performance management
- Performance evaluation
- Effective communication
- Customer relationship management
- Customer service
- Relationship building
- Documentation and reporting
- Safety procedures
- Disciplinary techniques
- Shift scheduling
- Time management
- Problem solving
- Policy development
- CRM management
Quote
Never let yesterday use up too much of today.
Availability
See my work availability
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Timeline
Manager
Genuine Parts Co. - NAPA Auto Parts Distribution Center
06.2023 - Current
Mechanical Supervisor
Mac Lindsey Body Shop
01.2021 - 06.2023
NEMCC
GED